Rafael Martinez
Newnan,Georgia
Summary
Perceptive and hospitable Food and Beverage supervisor with 10 years of experience creating profitable and inviting dining experiences for valued guests. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail. Ready to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
Outlet Supervisor of Food and Beverage
Great Wolf Resorts Inc.
Lagrange, GA
09.2019 - Current
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Completed regular line checks to maximize quality assurance.
- Reviewed weekly time stamps of packmember job codings and labor hours to ensure accuracy.
- Scheduled over 80 employees by assigning shifts.
- Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Created and established current food outlet opening/closing check lists. Currently used at our Perryville location as well.
- Ensured compliance with safety regulations, company policies, and procedures.
- Analyzed data from customer surveys and implemented changes accordingly.
- Trained new employees on company policies, job duties, and performance expectations.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Current (and returning) member of the CX committee. Overviews and updates on lodge NPS for each respective department, and work closely on guest detractor alerts to improve overall property experience.
- Safety Committee member 2022
- Hire the best training with experience in hiring/interviewing new pack members for every line level position.
- Monitored stock to maintain sufficient quantity of featured product.
- Authorized invoice payments and merchandise returns.
- Undertook department liquor ordering for 6 months
- Delegated tasks to employees based upon individual strengths and experience in each outlet.
- Mentored newly hired pack members in upselling techniques to improve sales expertise.
- Trained front-of-house and back-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Obtained highest rating from county health department year over year.
- Servsafe Manger, Servsafe Alcohol, Servsafe Allergy certified.
- Sit in Manager when there is no manager present.
- Provided leadership support to staff members by setting goals and expectations.
- Networking and collaborating with other departments on projects that needed the assistance of certain skillsets that I posses
Cafe Manager
Panera Bread
Newnan, Georgia
01.2019 - 09.2019
- Increased clientele by networking with local businesses and venues
- Maintained meticulous records to ensure accuracy and quality at each event
- Worked closely with customers to understand needs and resolve diverse issues
- Learned all aspects of Panera Bread from ground-up to fully understand every operational facet and contribute to long-term business success
- Supervised performance of 30 workers, with goals of improving productivity, efficiency and cost savings
- Emphasized fast, friendly customer service
- 5 years merchandising experience
- Performed store opening and closing procedures, including setting up registers and checking products
- Resolved customer complaints and reported issues to senior management
Assistant Manager
Hunters bar and grill
Hogansville, GA
05.2017 - 09.2019
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Implemented new procedures or systems to improve efficiency within the organization.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Analyzed financial statements and payroll through product cost, labor and controllables.
- Addressed customer issues to ensure swift and successful resolution.
- Recruited, hired and trained employees for marketing and sales department.
- Generated new business by developing marketing events, prospect calls and networking referrals.
- Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
- Planned and catered events. Both personal and business.
- Hummingbird festival award for Best Place To Eat 2018
Education
Bachelor of Arts - Business management
SCAD
Atlanta, GA12-2018
GED - General education
Newnan Highschool
2014
Skills
- Leadership skills
- Profit and loss accountability
- Communication Skills
- Servsafe manager certified
- Conflict Management
- Building effective relationships
- Hiring and training
- Team building
- Flexible and adaptable
- Revenue development
- Staff Management
- Loss prevention strategies
- Scheduling Coordination
- Project planning
- Critical thinking
- First Aid/CPR training per lodge safety committee
- Payroll Administration
- Sales management
- P&L Management
- FLUENT IN English and Spanish
- Goal Setting
Affiliations
Erick Smith, Director of Food and Beverage
Great Wolf Resorts
10175 Weddington Rd, Concord, NC 28027
Daytime Tel: (678)967-1869
Terrie Prescott, Bank Manager
BB&T Lagrange Division
1221 Lafayette Pkwy, LaGrange, GA 3024
Daytime Tel: (706)302-4527
Paula Donald, General Manager
Panera Bread
1236 N Peachtree Pkway
Peachtree City, Georgia
Daytime Tel: (678)382-597
Lindsey Koziel, Assistant Manager
Panera Bread
379 Bullsboro Dr
Newnan, Georgia
Daytime Tel: (770)557-2606
Timeline
Outlet Supervisor of Food and Beverage
Great Wolf Resorts Inc.
09.2019 - Current
Cafe Manager
Panera Bread
01.2019 - 09.2019
Assistant Manager
Hunters bar and grill
05.2017 - 09.2019
Bachelor of Arts - Business management
SCAD
GED - General education
Newnan Highschool
Similar Profiles
Pomela MichalskiPomela Michalski
Restaurant Supervisor at Great Wolf ResortsRestaurant Supervisor at Great Wolf Resorts
Graham WallerGraham Waller
Great Wolf Lodge at Great Wolf ResortsGreat Wolf Lodge at Great Wolf Resorts
Brendan WehnerBrendan Wehner
Guest Services and Finance Internship at Great Wolf ResortsGuest Services and Finance Internship at Great Wolf Resorts