Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rafael Martinez

Lubbock,TX

Summary

Proven with a good track record of enhancing customer satisfaction at Texas Tech Online through effective problem-solving and detailed record-keeping. Excelled in fostering teamwork and collaboration among children as a Summer Camp Counselor, significantly improving camper conduct. Skilled in attention to detail and strong organization, consistently delivering results beyond expectations.

Overview

2
2
years of professional experience

Work History

Student Assistant

Texas Tech Online
03.2024 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong programs knowledge to provide informed recommendations based on individual customer needs.

Summer Camp Counselor

High School
06.2022 - 07.2022
  • Participated in camper registration and check-in processes to collect all necessary camp information and paperwork.
  • Led groups of children safely through variety of camp activities.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct. Supported children by actively listening and offering encouragement.

Education

BBA - Business Management

Texas Tech University
Lubbock, TX
05.2027

High School Diploma -

Marine Military Academy
Harlingen, TX
05.2023

Skills

  • Team Leadership
  • Teamwork and Collaboration
  • Attention Details
  • Strong Organization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Student Assistant

Texas Tech Online
03.2024 - Current

Summer Camp Counselor

High School
06.2022 - 07.2022

BBA - Business Management

Texas Tech University

High School Diploma -

Marine Military Academy

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Rafael Martinez