Rafael Mayfield
Miami,Fl
Summary
Dynamic professional with a proven track record at Uber Technologies Inc., adept in customer service and schedule management. Excelled in passenger transportation, ensuring high satisfaction levels. Skilled in multitasking and bilingualism, significantly enhancing operational efficiency. Demonstrated leadership in fostering team growth and improving service delivery, with a keen eye for detail and a commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber Technologies Inc.
11.2020 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Theatre Manager
Roxy Studios
05.2018 - 01.2025
- Conducted regular evaluations of staff performance identifying strengths weaknesses providing feedback professional development opportunities.
- Organized fundraising events to support the theatre''s financial stability, expanding community outreach opportunities.
- Negotiated contracts with performers, production teams, and vendors to secure top talent at competitive rates.
- Established strong communication channels within the organization for efficient collaboration between departments.
Server
Luke’s Lobster
12.2016 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Area Supervisor
Key Biscayne Community Center
01.2015 - 12.2016
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Education
Associate of Arts - Theater
Miami Dade College
Miami, FL06-2019
Skills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
- Punctuality
- Time management
- Multitasking and organization
- Ability to lift 50 pounds
- Fluent bilingualism
- Production oversight
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved technical difficulties with lighting which led to a successful production.
Certification
- CPR/AED Certification
- Florida Driver's License
- Excel Certification
- Microsoft Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Uber Driver
Uber Technologies Inc.
11.2020 - Current
Theatre Manager
Roxy Studios
05.2018 - 01.2025
Server
Luke’s Lobster
12.2016 - 05.2018
Area Supervisor
Key Biscayne Community Center
01.2015 - 12.2016
- CPR/AED Certification
- Florida Driver's License
- Excel Certification
- Microsoft Certification
Associate of Arts - Theater
Miami Dade College
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