Rafael Mendez
Winter Haven,FL
Summary
Analytical, organized and detail-oriented IT Support Specialist Tier 2, with four years of experience in managing and maintaining advanced communication systems and information technology infrastructures. Active Secret clearance and TS/SCI eligible. Seeking to leverage technical expertise in network management to contribute to a dynamic team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tactical Control Supervisor
United States Navy, USN
01.2022 - 09.2024
- Special Operations Verification Test (SOVT): Successfully completed two rigorous SOVT's, demonstrating advanced technical proficiency in operating and troubleshooting the Automated Digital Network System and Battle Force Tactical Network. Executed complex operational scenarios to validate system performance, reliability, and security. Executed complex operational scenarios to validate system performance, reliability, and security.
- Responsible for overseeing and managing technical operations, ensuring the reliability and security of communication systems, and leading a team of 32 technicians.
- Lead Automated Digital Network System administrator. Applied system updates, patches, and firmware upgrades to ensure the ADNS remains current with the latest security and functionality improvements. Configured and managed network devices and interfaces, including routers, switches, and firewalls, to ensure proper connectivity and performance. Implemented and managed access control policies to ensure that only authorized personnel can access the ADNS and related systems.
- Conducted preventive maintenance and repairs on radio systems and network infrastructure, minimizing downtime and ensuring operational readiness.
- Managed and secured sensitive communications by implementing encryption and security protocols.
- Coordinated with other military units and departments to ensure effective communication and support during operations.
- Trained and mentored junior personnel on technical procedures, equipment handling, and operational protocols.
- Developed and maintained technical documentation, including system configurations, troubleshooting guides, and incident reports.
Cyber IT/CSWF Program Representative
United States Navy, USN
01.2022 - 09.2024
- Developed and implemented incident response plans, including containment, eradication, recovery, and post-incident analysis.
- Implement and manage user access controls, authentication mechanisms, and permissions to protect sensitive information.
- Developed, implemented, and enforced security policies, procedures, and standards to ensure compliance with regulatory requirements and Navy's best practices.
- Provided support and troubleshooting for security-related issues and user access problems.
- Delivered training programs to educate employees about cybersecurity best practices, policies, and procedures.
IT Support, Helpdesk Technician
United States Navy, USN
06.2021 - 01.2022
- Provide technical support and assistance to Navy personnel, including troubleshooting hardware and software issues, resolving connectivity problems, and addressing user queries.
- Diagnosed and resolved problems related to computers, printers, and other IT equipment. Escalated complex issues to higher-level technicians or specialized support teams as needed.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Configured and set up computer systems, including installing and updating operating systems, applications, and security patches.
- Managed user accounts, including creating, modifying, and deleting accounts as well as managing permissions and access controls through active directory.
- Set up and configured network devices such as routers, switches, and access points to ensure proper network connectivity and performance.
Education
Bachelor's of Science in Business Administration - Computerized Information Systems
University of Puerto Rico
Mayaguez, PR06.2019
Skills
- Network Troubleshooting
- Desktop support
- Software Installation
- Network configuration and Administration
- Wireless Networking
- Backup solutions
- Hardware diagnostics
- Server maintenance
- VoIP Systems
- Mobile Device Management
- System Administration
- Virtualization Technologies: VMware, Windows Server
- Security Protocols
- Fluent in English and Spanish
Certification
CompTIA Security+ (In Progress)
Accomplishments
Navy and Marine Corps Achievement Medal (Gold Star)
27 September 2024
Navy and Marine Corps Achievement Medal
31 March 2023
Timeline
Tactical Control Supervisor
United States Navy, USN
01.2022 - 09.2024
Cyber IT/CSWF Program Representative
United States Navy, USN
01.2022 - 09.2024
IT Support, Helpdesk Technician
United States Navy, USN
06.2021 - 01.2022
Bachelor's of Science in Business Administration - Computerized Information Systems
University of Puerto Rico
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