William Chapman
North Pole
Summary
Dynamic Network Specialist with 8 years of experience at the United States Air Force, excelling in network troubleshooting and performance monitoring. Proven ability to enhance security measures and optimize network configurations. Skilled in Cisco products and dedicated to delivering exceptional end-user support while training staff to ensure operational excellence. Possessing Comptia Security+ certification, and an active TS/SCI eligible security clearance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tactical Communications Network Specialist
United States Air Force, Eielson AFB
08.2024 - Current
- Reviewed network settings and made immediate updates, which improved overall security measures.
- Performed configuration and troubleshooting of Cisco routing/switching platforms.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Identified and immediately resolved issues with network devices.
- Analyzed and defined network requirements, optimization and support for exercises.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Maintained company servers, computers, printers, cables and other equipment.
- Set up an entire communications suite for 50+ users in a high paced environment.
- Configure and use Military Satellite Communications.
- Configure and use Commercial Satellite Communications.
- Created VPN infrastructure and allowed for secure remote connections.
Network Specialist
United States Air Force, Eielson AFB
09.2023 - 08.2024
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Identified and immediately resolved issues with network devices.
- Maintained thorough understanding of local area and wide area networking and components.
- Performed configuration and troubleshooting of Cisco routing/switching platforms.
- Upgraded network software and hardware for optimized performance.
- Terminated Ethernet cable
- Documented all server and network problems and other unusual events in detail.
IT Help Desk Technician
United States Air Force, Maxwell Air Force Base
08.2021 - 09.2023
- Used tools such as Remedy to route trouble tickets to the appropriate shops.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed high levels of call flow and responded to technical support needs.
- Monitored system performance through the use of tools like Splunk and Solarwinds to identify potential issues.
- Generated reports to brief management on issues around the Air Force.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Network Engineer
United States Air Force, Maxwell Air Force Base
03.2019 - 08.2021
- Tracked and coordinated problem resolution and escalation processes.
- Performed troubleshooting for Cisco Products.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
Education
No Degree - Computer Networking
Western Governors University
Salt Lake City, UTSkills
- Network troubleshooting
- Network architecture design
- Cisco Products
- Network performance monitoring
- Cable making
- Staff training
- VoIP
- End user support
- Troubleshooting
- Incident response
- IT security policies
- Network configuration
Certification
- CompTIA Security+
Awards
Superior performer Bamboo Eagle Exercise 25-1.
Timeline
Tactical Communications Network Specialist
United States Air Force, Eielson AFB
08.2024 - Current
Network Specialist
United States Air Force, Eielson AFB
09.2023 - 08.2024
IT Help Desk Technician
United States Air Force, Maxwell Air Force Base
08.2021 - 09.2023
Network Engineer
United States Air Force, Maxwell Air Force Base
03.2019 - 08.2021
No Degree - Computer Networking
Western Governors University
Similar Profiles
Lorien Santos ReyesLorien Santos Reyes
Imagery Analyst at United States Air Force – NASIC (Wright-Patterson AFB, OH)Imagery Analyst at United States Air Force – NASIC (Wright-Patterson AFB, OH)
Kathleen Michelle DrumKathleen Michelle Drum
Women’s Health Nurse Practitioner, Flight Commander at United States Air Force, Dover AFBWomen’s Health Nurse Practitioner, Flight Commander at United States Air Force, Dover AFB
Jil GreenJil Green
Management Analyst at Hill AFB UT (United States Air Force) - CivilianManagement Analyst at Hill AFB UT (United States Air Force) - Civilian
Carter AndesCarter Andes
Cadet Intern at Department Of Public SafetyCadet Intern at Department Of Public Safety
Alan StrangeAlan Strange
Truck Driver and Equipment Operator at Black Gold TransportTruck Driver and Equipment Operator at Black Gold Transport