Rafael Nunez-Lopez
Miami,FL
Summary
Trilingual, Friendly and enthusiastic Server, Certified Medical Assistant and Marketing Assistant with some years of experience in Hospitality industry, restaurants and clerk customer service. Able to learn new tasks quickly and effectively and proficient in growing key customer relationships. Represent the establishment with a professional demeanor at all times. With more than 5 years combining management and customer service.
Overview
8
8
years of professional experience
Work History
Outreach/ Marketing/Certified Medical Assistant
Excel Medical Associates
Miami, Florida
06.2024 - Current
- Performed medical records management, including filing, organizing, scanning documents.
- Directed patients to exam rooms and preparing for physician examination.
- Organizing events to obtain new patients.
- Assisted with scheduling patient appointments and follow-up visits.
Pool and Beach Server
The Bath Club Miami Beach
Miami, Florida
02.2021 - 05.2024
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
Room Service Server
Edén Roc & Nobu Hotel Miami Beach
Miami, Florida
08.2019 - 02.2021
- Greeted guests upon arrival to their room and provided a brief overview of room service options.
- Demonstrated knowledge of restaurant menus, including daily specials and promotions.
- Provided excellent customer service by answering questions about menu selections, dietary restrictions, and other related topics.
Pool, Beach, Restaurant Server
National Hotel Miami Beach
Miami, FL
08.2017 - 08.2019
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
Education
Associate of Applied Science - Medical Assistant
Florida Internacional Trainings Institute
Miami, Florida09-2023
GED -
Culinary Culture Kochcentrum Berlin Germany
Berlín Brandemburg 08-2016
High School Diploma -
Pre-universitario 21 De Octubre
Bayamo / Granma/ Cuba07-1980
Skills
- Medical records management
- Patient scheduling
- Clinical procedures
- Patient care
- Event coordination
- Communication skills
- Team collaboration
- Problem solving
- Time management
- Organizational skills
- Phlebotomy techniques
- Medical terminology
- Multitasking and organization
- Blood pressure measurement
- Medical billing
- Basic life support
- Verbal and written communication
- Insurance confirmation
- Vital sign monitoring
- Medication administration
- Telephone etiquette
- HIPAA protocols
- Conflict resolution
- Fluent in languages
Timeline
Outreach/ Marketing/Certified Medical Assistant
Excel Medical Associates
06.2024 - Current
Pool and Beach Server
The Bath Club Miami Beach
02.2021 - 05.2024
Room Service Server
Edén Roc & Nobu Hotel Miami Beach
08.2019 - 02.2021
Pool, Beach, Restaurant Server
National Hotel Miami Beach
08.2017 - 08.2019
Associate of Applied Science - Medical Assistant
Florida Internacional Trainings Institute
GED -
Culinary Culture Kochcentrum Berlin Germany
High School Diploma -
Pre-universitario 21 De Octubre