Rafael Olivera
Glen Cove,NY
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 10 years of experience working in busy fast paced environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concierge Agent
Royale Company
Brooklyn, NY
08.2024 - Current
- Communicated with customers to promptly resolve complaints and address inquiries.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Ensured the safety of all hotel patrons by monitoring security cameras and reporting any suspicious activity to management immediately.
- Managed package deliveries and mail distribution for both guests and staff members.
Personal Care Aide
Community Home Health Cae
Suffern, NY
05.2023 - Current
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Encouraged healthy habits among clients by preparing nutritious meals according to dietary requirements while respecting individual preferences.
- Supported clients'' mental wellness through compassionate listening, empathetic responses, and encouragement during difficult times.
Event Staff Member
Elite Pbs Tents & Events
Port Washington, NY
04.2015 - 12.2022
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Meticulously followed client specifications regarding layout design, maximizing aesthetics for each unique event space created using tents.
- Increased overall project success through accurate measurements and calculations of required materials for each job site.
- Streamlined the dismantling process by employing proper techniques to safely remove stakes, poles, ropes, and other components while minimizing material damage.
- Regularly inspected tents for wear or damage, ensuring proper maintenance and repair when necessary.
- Safely operated equipment such as stake drivers, power drills, and tensioning devices for effective tent installations.
- Bolstered company reputation through professional interactions with clients before, during, and after tent installations were completed.
- Collaborated with team members to ensure seamless and timely tent installations, resulting in positive feedback from clients.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Determined best lighting design and techniques according to location and situation.
Education
Glen Cove High School
Glen Cove, NY06.2014
Skills
Team Supervision
Hospitality service expertise
Logistics
Loading and unloading
Assembly and production
Self-Motivated
Multitasking Abilities
Attentive
Water Sampling
Hazardous waste management
Data reporting
Teamwork and Collaboration
Guest services
Guest experiences
Quality assurance
Responsible
Attention to detail
Communication
Time management
Flexibility
Certification
- PCA - Personal Care Aide
Languages
Spanish
Native or Bilingual
Timeline
Concierge Agent
Royale Company
08.2024 - Current
Personal Care Aide
Community Home Health Cae
05.2023 - Current
Event Staff Member
Elite Pbs Tents & Events
04.2015 - 12.2022
Glen Cove High School