Rafael Ortiz
Mansfield
Summary
Professional installation services manager with history of delivering top-notch service and managing projects from inception to completion. Solid background in coordinating diverse teams and ensuring adherence to industry standards and safety protocols. Known for adaptability and commitment to achieving optimal results while maintaining high standards.
Overview
11
11
years of professional experience
Work History
Installation & Service Manager
Hunter Trim & Cabinets
09.2024 - Current
- Developed and implemented service protocols, enhancing operational efficiency
- Established standard operating procedures for streamlined service functions
- Monitored performance metrics to identify and address areas for improvement
- Oversaw cross-departmental coordination to ensure project alignment and delivery
- Led hiring initiatives, interviewing prospective employees and advising HR on decisions
- Prioritized and delegated tasks to align with project deadlines and objectives
Operations & Project Manager
Wall2Wall Renovations
11.2022 - 07.2024
- Managed all phases of the project life cycle, from planning to closure
- Led high end renovation projects, resulting in a 23% revenue increase in the first year reaching six-figures
- Conducted financial evaluations of labor and material costs, ensuring budget adherence
- Developed and tracked project schedules, milestones, and change orders
- Collaborated with internal teams, consultants, and contractors to resolve project challenges
- Conducted site inspections to ensure compliance with quality and safety standards
- Spearheaded process improvements that enhanced cost efficiency and operational effectiveness
Lead Builder
Grand Homes
09.2020 - 11.2022
- Directed the construction of luxury semi-custom homes, ensuring timely completion
- Conducted daily inspections on multiple homes to maintain quality standards
- Improved material procurement processes, reducing costs and delays
- Coordinated communication between clients, architects, engineers, and subcontractors
- Enhanced inventory management, reducing material waste
Carpenter Foreman & Project Manager
Buonaiuto Contracting LLC
10.2017 - 09.2020
- Led a team of eight carpenters, delivering high-quality kitchen and bathroom renovations
- Established streamlined workflows, completing projects ahead of schedule
- Fostered collaboration between architects, subcontractors, and construction teams
- Monitored compliance with building codes, safety regulations, and quality standards
- Transitioned business focus from renovations to comprehensive residential construction
Carpenter Foreman & Project Manager
Top Rock Interior
04.2014 - 09.2017
- Designed and implemented project plans and budgets in collaboration with architects and engineers
- Conducted regular walkthrough to ensure project progression and clarity on scope of work
- Enforced safety protocols, maintaining a secure and productive work environment
- Coordinated schedules to meet project deadlines and goals
- Implemented innovative solutions, optimizing installation and operational efficiency
Education
Bachelor of Arts - Construction Management and Applied Studies
District Council of Carpenters College
Manhattan, NYSkills
- High-Level Communication and Stakeholder Management
- Risk Assessment and Mitigation
- Budgeting
- Cost Analysis
- Financial Forecasting
- Scheduling
- Workflow Optimization
- Resource Allocation
- Logistics Management
- Quality Assurance
- Control
- Team Leadership
- Staff Development
- Project Management Tools
- Proficiency in Microsoft Office Suite
- Time Management
- Task Prioritization
- Lean Manufacturing Principles
- Problem-solving ability
- Workload prioritization
- Health and safety
- Operational efficiency
- Site inspections
Timeline
Installation & Service Manager
Hunter Trim & Cabinets
09.2024 - Current
Operations & Project Manager
Wall2Wall Renovations
11.2022 - 07.2024
Lead Builder
Grand Homes
09.2020 - 11.2022
Carpenter Foreman & Project Manager
Buonaiuto Contracting LLC
10.2017 - 09.2020
Carpenter Foreman & Project Manager
Top Rock Interior
04.2014 - 09.2017
Bachelor of Arts - Construction Management and Applied Studies
District Council of Carpenters College
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