Rafael Ortiz
Jersey City,NJ
Summary
Conducted detailed evaluations of tier 3 level sneakers to uphold quality standards and customer trust.
Secured position as 2024 eBay MVP Runner-Up to enhance community engagement and support platform initiatives.
Awarded Employee of the Month for exceptional contributions to team success and morale.
Awarded 2025 eBay MVP for outstanding performance and dedication to enhancing user experience.
Overview
16
16
years of professional experience
Work History
Sneaker Authenticator Tier 3
EBay Inc
03.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Authentication specialist. Can authenticate all sneakers brands from all high value and luxury to player exclusive pairs.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holidays.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Cafeteria Supervisor/ Concierge
JEFFRIES
11.2019 - 08.2021
- Maintains daily operations, including inventory, ordering and restocking
- Prepares specialty items and runs all promotions
- Creates all signage for both Cafe and Coffee Bar including 3x3s, daily signs, posters and event signage
- Maintains and updates our cafe website for employees and assigns order and deliveries daily.
- Digital & Print Publications.
- Greets and Directs any employees who needs help or directions as the concierge.
Coffee Bar Supervisor
Condé Nast
10.2014 - 10.2019
- Supervised daily operations of coffee bar to ensure high-quality service and product consistency.
- Trained and mentored staff, enhancing team performance and customer experience.
- Established training programs for new employees, ensuring adherence to company standards and best practices.
- Implemented successful loyalty programs that increased repeat business, building strong relationships with regular customers.
- Consistently met or exceeded sales targets through strategic planning and execution of initiatives aimed at attracting new customers and retaining existing ones.
Shift Leader
Cosi, Inc.
04.2010 - 08.2015
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
Education
High School Diploma -
Health Opportunities HS
The Bronx, NY06.2006
Skills
- Leadership
- 10 year Supervisor experience
- Tier 3 Authentication specialist
- MVP runner up 2004 eBay awards
- September 2025 employee of the month
- MVP award 2025 eBay awards
Websites
Strengths
- Leadership, I am well versed in the staff and being a front-runner for the sneaker authentication team.
- Customer Service, I have refined my skills by working with customers, clients and staff and developing the ability to deal with difficult situations.
Timeline
Sneaker Authenticator Tier 3
EBay Inc
03.2021 - Current
Cafeteria Supervisor/ Concierge
JEFFRIES
11.2019 - 08.2021
Coffee Bar Supervisor
Condé Nast
10.2014 - 10.2019
Shift Leader
Cosi, Inc.
04.2010 - 08.2015
High School Diploma -
Health Opportunities HS