Rafael Ortiz
IDHS
Smithton,IL
1
Language
14
years of professional experience
Experienced operations professional with a background in supervision, office administration, and warehouse support. Skilled in team coordination, customer service, and maintaining accuracy in fast-paced settings.
Work History
Amazon Associate
5 Months- Picked items in Amazon fulfillment center using handheld scanners
- Packed customer orders following Amazon quality standards
- Stowed merchandise in assigned warehouse locations
- Sorted packages by destination for efficient delivery routes for outbound shipment and delivery routes
Pizza Hut Shift Manager
1 Year 11 Months- Supervised Pizza Hut team during busy shifts and coordinated daily restaurant operations.
- Trained new team members on service standards, safety procedures, and station duties.
- Monitored food preparation, quality checks, and cleanliness across kitchen and dining areas.
- Managed cash handling, register balancing, and payment processing during shift coverage.
- Scheduled staff breaks and assigned roles to maintain smooth Pizza Hut service flow.
Administrator
4 Years- Maintained and updated personnel records in base administrative systems to ensure accuracy and accessibility.
- Prepared memos, reports, and forms in line with Marine Corps administrative standards.
- Managed office correspondence and routed requests to optimize communication for Camp Lejeune Marine Corps staff.
- Answered phones and resolved inquiries, directing service members to appropriate resources for timely support.
Security Therapy Aide
5 Years 4 Months- Monitored client movement within secure IDHS treatment units
- Escorted clients to meals, programs, and medical appointments
- De-escalated aggressive behavior using approved therapeutic interventions
- Documented incidents in state human services records
- Conducted room searches and contraband checks for safety
- Observed client behavior and reported concerns to clinical staff
Education
High School Diploma
Skills
Order fulfillment
Quality assurance
Professionalism
Team coordination
Time management
Continuous improvement
Problem resolution
Decision-making
Attention to detail
Effective communication
Critical thinking
Self motivation
Professionalism
Decision-making
Languages
Spanish
Professional
Timeline
Security Therapy Aide
IDHS
06.2021 - CurrentRead More
Amazon Associate
Amazon
12.2020 - 05.2021Read More
Pizza Hut Shift Manager
Pizza Hut
06.2017 - 05.2019Read More
Administrator
USMC Camp Lejuene
03.2013 - 03.2017Read More
Lakeland Regional High School
High School Diploma
Read More