RAFAEL PAREDES
Cape Coral,FL
Summary
I am a highly accomplished U.S. Marine Corps veteran and Administrative Specialist focused on maximizing my success through the effective use of administrative, problem-solving, and data analysis abilities. Top-notch communicator with excellent time management, administrative, and customer service skills.
Overview
6
6
years of professional experience
Work History
Complaint Resolution Specialist
Centene Organization-WellCare
10.2021 - Current
- Resolved member complaints in a timely and efficient manner, consistently meeting or exceeding WellCare's performance metrics
- Successfully solved the members' inquiries by consistently taking WellCare's training programs to stay update with health plan changes and followed step actions documents to resolve the member's problem
- Maintained a high level of customer satisfaction through continuous follow-ups via phone call ensuring the effectiveness of my implemented solutions.
Administrative Specialist
US Marine Corps
08.2017 - 07.2021
- Monitored, evaluated, and updated records of personal information and contracts of over 500+ personnel
- Audited and reported the travel vouchers of all Marines that traveled overseas on deployments, resulting in a total of over $150,000 in travel expense reimbursements
- Answered customers' questions and addressed problems and complaints in person and via phone
- Verified personal information: protected sensitive information like social security numbers and updated medical information of Marines
- Prepared correspondence letters and maintained and organized personnel record files for accuracy.
Education
North Fort Myers High School
05.2015
Skills
- Well-versed in effective communication in Spanish and English
- Customer Support/Service
- Excel in fast-paced and challenging environments
- Payroll Service
- Documenting/Record Keeping
- Auditing/Reconciliation
- Utilizing Computers and Electronics
- Electronic Spreadsheet Formatting
- Letter Writing
- Confidentiality
- Data Entry
- Information Processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Complaint Resolution Specialist
Centene Organization-WellCare
10.2021 - Current
Administrative Specialist
US Marine Corps
08.2017 - 07.2021
North Fort Myers High School
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