Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rafael Paredes

Houston,TX

Summary

Hello My name is Rafael Paredes i have much experience and are well round in almost everything i am a hard worker and fast learner i also am a easy going person. i have much excitement to extend my knowledge on life experience and everything that can make me a better overall more versatile person

Overview

6
6
years of professional experience

Work History

Sr. Specialist

TDECU
06.2023 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.

Pawn Broker

Half Price Pawn
10.2020 - 05.2023
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on [Type] items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.

Lead Pawnbroker

Ezpawn
07.2018 - 08.2020
  • Influenced the successful achievement of store goals through proactive leadership initiatives.
  • Cultivated a professional work atmosphere by enforcing established policies and upholding ethical business practices.
  • Implemented loss prevention measures to reduce shrinkage rates and protect company assets.
  • Evaluated employee performance regularly, offering constructive feedback to support growth opportunities within the team.
  • Conducted thorough research on market trends to stay current on industry standards and anticipate customer needs.
  • Assisted clients in understanding the loan process, providing clear explanations of terms and conditions for informed decision making.

Education

High School Diploma -

Bellaire High School
Bellaire, TX
05.2018

Skills

  • Documentation Management
  • Customer Relations
  • Technical communication
  • Quality Assurance
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling

Languages

Spanish
Native or Bilingual

Timeline

Sr. Specialist

TDECU
06.2023 - Current

Pawn Broker

Half Price Pawn
10.2020 - 05.2023

Lead Pawnbroker

Ezpawn
07.2018 - 08.2020

High School Diploma -

Bellaire High School

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Rafael Paredes