Rafael Pereyra
Hollywood,FL
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking to take on a new challenge.
Overview
42
42
years of professional experience
Work History
Lead Engineer
Royal Caribbean Group
Miramar, FL
03.2024 - Current
- Team lead.
- All of the previous position, but more like a technical manager.
- Respond to emergencies to correct issues quickly and maintain business operations.
- Create and oversee a preventive maintenance schedule for systems.
- Supervise engineers and facilitate hiring, training, and personal development.
Senior Engineer
Royal Caribbean International
Miramar, FL
05.2011 - 03.2024
- Deploy & maintain Tibco application fleetwide.
- Deploy and maintain GlobalScape EFT (FTP) application on fleet.
- Document repair processes and assist in streamlining procedures for future technical support actions.
- Completed root cause analysis on routine and complex problems.
- Handled vendor relationships, costs, and contracts.
Engineer - Middleware, Integration
Royal Caribbean International
Miramar, FL
05.2005 - 08.2011
- Fleetwide deployment and maintenance of the Microsoft BizTalk application.
- Deploy and maintain Sequel Service Broker environment.
- Responded to integration outages and emergencies to keep business uptime 24/7.
- Conducted research on best practices to maintain stable and secure integration environment.
Project Manager
Royal Caribbean International
Miramar, FL
05.2004 - 05.2005
- Outlined work plans, assessed resources, and determined timelines for ship revitalization projects in Dry-Docks.
- Built and established strong partnerships with teams, vendors, and contractors.
- Led meetings with internal team members, consultants, and contractors.
- Created project plans with established timelines, assigned to appropriate teams, and managed workflow throughout dry-dock.
- Determined project staffing needs and led resource management.
- Modified project plans when needed to better align with dry-dock schedule.
Supervisor - Desktop Support
Royal Caribbean International
Miami, FL
04.1999 - 05.2004
- Supervised and trained computer technicians.
- Provided company users with tech support for IT problems.
- Performed troubleshooting steps when needed in order to diagnose and resolve technical issues quickly and effectively.
- Identified and acted on opportunities to improve and update software and systems.
- Met with users, vendors, and technicians to determine computing requirements.
- Analyzed workflows and established priorities for daily operations.
Desktop Support Engineer
United Parcels Service
Hialeah, FL
01.1996 - 04.1999
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Developed and maintained accurate network documentation and Visio diagrams.
- Checked in computers and performed diagnostics for repair.
- Updated software versions with patches and new installations.
Owner/Operator
Hillside Billiards
Jamaica, NY
06.1992 - 10.1994
- Built a billiards hall from the ground up.
- Leased facility, obtained permits, managed construction, and purchased pool tables & related accessories.
- Designed detailed business plans to outline finances, goals and operation costs.
- Contracted vendors to provide pinball and video gaming machines.
- Researched local business laws to comply with legal and administrative requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Aerospace Medical Service Specialist
United States Air Force Reserve
New York, NY
07.1983 - 06.1989
- Medical evacuation transportation.
- Assisted hospital staff with patient care duties by providing patient transportation or setting up traction.
- Installed and set up medical equipment.
- General nursing duties.
Education
Some College (No Degree) - Business Administration
St John's University
Jamaica, NYSome College (No Degree) - Business Administration
Queensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- Software installation
- Team Oversight
- Technical Support
- Technical Analysis
- Service Requests
- Complex Problem Solving
Affiliations
- Volunteer and regular donations to United Way
Timeline
Lead Engineer
Royal Caribbean Group
03.2024 - Current
Senior Engineer
Royal Caribbean International
05.2011 - 03.2024
Engineer - Middleware, Integration
Royal Caribbean International
05.2005 - 08.2011
Project Manager
Royal Caribbean International
05.2004 - 05.2005
Supervisor - Desktop Support
Royal Caribbean International
04.1999 - 05.2004
Desktop Support Engineer
United Parcels Service
01.1996 - 04.1999
Owner/Operator
Hillside Billiards
06.1992 - 10.1994
Aerospace Medical Service Specialist
United States Air Force Reserve
07.1983 - 06.1989
Some College (No Degree) - Business Administration
St John's University
Some College (No Degree) - Business Administration
Queensborough Community College of The City University of New York