RAFAEL RAMIREZ
Apopka
Summary
Dynamic Tier 3 Technical Support Representative at Charter, adept at resolving complex technical issues through advanced troubleshooting and expert problem-solving. Leveraged in-depth technical knowledge and active listening to enhance customer satisfaction, fostering trust and rapport while maintaining a high level of product expertise.
Overview
9
9
years of professional experience
Work History
Tier 3 Technical Support Representative
Charter
Maitland, FL
06.2016 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Established rapport with clients by providing exceptional communication during the resolution process, fostering trust in our services.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
No Degree - Accounting
Hunter College
New York, NYSkills
- In-depth technical knowledge
- Expert problem solving
- Security protocols
- Customer service
- Advanced troubleshooting
- Active listening
- Desktop support
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Tier 3 Technical Support Representative
Charter
06.2016 - Current
No Degree - Accounting
Hunter College