Rafael Roman
Lancaster County Motors Subaru
Lancaster,PA
1
Certification
16
years of professional experience
Results-driven professional with extensive experience at Lancaster County Motors Subaru, excelling in operational efficiency and staff supervision. Proven ability to enhance workflow and customer satisfaction through effective scheduling and training. Skilled in machine operation and committed to maintaining high safety standards while fostering a collaborative work environment.
Work History
Assistant Shop Foreman
14 Years 2 Months- Assisted in coordinating daily shop operations to enhance workflow efficiency.
- Supported technicians in diagnosing and repairing vehicles, ensuring high-quality service delivery.
- Managed inventory levels, maintaining optimal stock for parts and supplies.
- Trained new staff on safety protocols and operational procedures for effective performance.
- Collaborated with management to implement process improvements that streamlined operations.
- Oversaw scheduling of repair jobs, optimizing technician workload and minimizing downtime.
- Ensured compliance with safety regulations and industry standards throughout shop activities.
- Facilitated communication between departments to improve service coordination and customer satisfaction.
- Maintained clean workspaces by enforcing organization standards throughout the work area.
- Ensured compliance with industry regulations and company policies through continuous monitoring of employee practices and ongoing training initiatives.
- Demonstrated continuous effort to improve operations, decrease turnaround times and streamline work processes.
- Coordinated with vendors to negotiate favorable pricing on parts, supplies, and services required for the successful operation of the shop floor environment.
- Conducted employee performance evaluations, providing feedback on areas of improvement and recognizing individual achievements.
- Improved workplace safety by implementing proper training programs and conducting thorough hazard assessments.
- Increased customer satisfaction by ensuring timely completion of projects and consistent communication with clients.
- Assisted in the hiring process by interviewing candidates, evaluating performance during probationary periods, and providing constructive feedback for improvement.
- Used hand and power tools, equipment, and instruments accurately.
- Trained and coached employees to improve performance and skills.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Assisted in resolving issues with difficult vehicles and handling customer issues directly.
Line Cook
1 Year 5 Months- Prepared and cooked high-quality meals following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health standards.
- Collaborated with team members to streamline meal preparation processes, enhancing kitchen efficiency.
- Trained new staff on food safety practices, equipment usage, and cooking techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Automotive Mechanics - Automotive Mechannics
High School Diploma
Skills
Machine operation
Tool management
Scheduling coordination
Workplace organization
Production supervision
Workplace safety
Safety awareness
Operational efficiency
Standard operating procedures
Deadline management
Task delegation
Production scheduling
Employee coaching
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Excellent communication
Reliability
Critical thinking
Computer skills
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Task prioritization
Assigning work
Training and development
Analytical thinking
Professionalism
Quality control
Staff supervision
Performance monitoring
Certification
ASE A1 engine repair, A3 manual drive train and axles, A4 suspension and steering, and A5 brakes.
Fully trained on subaru Star-U
Timeline
Assistant Shop Foreman
Lancaster County Motors Subaru
08.2012 - CurrentRead More
Line Cook
Country Table
02.2011 - 07.2012Read More
Lancaster County CTC
Automotive Mechanics from Automotive Mechannics
Read More
Elizabethtown Area Highschool
High School Diploma
Read More