Rafael Rosquete
Pembroke Pines
Summary
Dynamic professional with extensive experience in customer service, compliance, and sales. Proven ability to actively listen and identify customer needs while addressing concerns efficiently. Expertise in fostering trust and maintaining strong community relationships. Committed to leveraging communication skills to enhance satisfaction and trust with individuals.
Overview
10
10
years of professional experience
Work History
Code Compliance Officer
City of Miami Beach
Miami Beach
01.2018 - Current
- Maintained accurate records of inspections, violations, and compliance actions taken.
- Educated property owners on code compliance processes and requirements.
- Responded promptly to complaints from citizens concerning possible code violations.
- Assessed fines or issued citations when necessary for noncompliance with codes.
Phone Sales Representative
Gowireless
Davie
02.2017 - 01.2018
- Engaged customers through active listening to identify their needs.
- Educated clients on product features, benefits, and pricing options.
- Collaborated with team members to share best practices and strategies.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
Phone Sales Representative
Spring Mobile AT&T Authorized Retail
Weston
07.2015 - 01.2017
- Collaborated with team members to share best practices and strategies.
- Engaged customers through active listening to identify their needs.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Participated in team meetings discussing strategies for improving sales performance.
Education
Bachelor of Arts - Public Administration
Florida Atlantic University
Boca Raton, FL05-2022
Skills
- Customer service
- Problem solving
- Inspection reporting
- Critical thinking
- Self-motivation and initiative
- Decision-making capacity
- Stress tolerance and resilience
- Spanish speaking
References
References available upon request.
Timeline
Code Compliance Officer
City of Miami Beach
01.2018 - Current
Phone Sales Representative
Gowireless
02.2017 - 01.2018
Phone Sales Representative
Spring Mobile AT&T Authorized Retail
07.2015 - 01.2017
Bachelor of Arts - Public Administration
Florida Atlantic University