Rafael Sanchez
Miami,FL
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 4 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
5
5
years of professional experience
Work History
IT Technician
City of Miami
03.2023 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Tested components and systems to evaluate performance and identify concerns.
- Tested systems, noting issues and completing preventive maintenance.
- Managed over 500 user over tickets system
IT Specialist/System Administrator
One Transportation
05.2022 - 04.2023
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
IT Network Administrator
ETECSA S.A
09.2018 - 01.2022
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Planned annual budgets to fund IT projects and control spending.
- Diagnosed and resolved hardware and software issues.
- Maximized system availability through development and testing of contingency plans.
Education
Bachelor of Science - Computer Networking And Telecommunications
UCLV Universidad Marta Abreu Las Villas
Santa Clara, Cuba07.2022
Skills
- Analytical Software
- Setup and Installation
- Information Tracking
- Reading Comprehension
- Issue Analysis
- Customer Interaction
- Issue Resolution
- Troubleshooting
Accomplishments
- Achieved POS through effectively helping with Testing of new Products .
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
IT Technician
City of Miami
03.2023 - Current
IT Specialist/System Administrator
One Transportation
05.2022 - 04.2023
IT Network Administrator
ETECSA S.A
09.2018 - 01.2022
Bachelor of Science - Computer Networking And Telecommunications
UCLV Universidad Marta Abreu Las Villas
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