Markus Mcneil
Realeigh
Overview
10
10
years of professional experience
Work History
Technician/Customer service Representative
Absolute Dental Services
Raleigh
04.2021 - Current
- Update and maintain electronic databases with new information while ensuring a high level of accuracy.
- Reviewed records, reports, and reconciliations to identify and correct errors and inconsistencies.
- Review records for errors and inconsistencies, correcting discrepancies proactively.
- Supported testing and validation of operational changes to enhance process reliability.
- Gather and document business requirements for process improvements.
- Generate and maintain reports using Microsoft Excel and spreadsheet tools.
- Upload, archive, and organize documents in cloud-based electronic systems.
- Collaborated with internal teams to meet deadlines and maintain up-to-date records.
- Safeguarded confidential patient and business information to maintain privacy standards.
Operations Lead
Carol Woods
Raleigh
10.2018 - 03.2021
- Directed daily operations, monitored production quotas, and optimized resource allocation to meet targets.
- Coordinated daily operations and resolved issues to maintain workflow continuity.
- Process Optimization: Identifying hidden bottlenecks, analyzing performance metrics, and suggesting system improvements.
- Cross-Functional Collaboration: Aligning operations with other departments like HR, finance, and logistics.
- Team Leadership: Training staff, leading safety meetings, and acting as the frontline point of contact.
- Trained and supervised employees while ensuring accurate documentation.
- Updated and organized operational records to enhance accessibility and accuracy.
Shift Leader
RAGE INC
Raleigh
01.2016 - 03.2018
- Supervised daily operations while ensuring compliance with company policies.
- Led employee supervision to boost productivity and enhance customer service standards.
- Trained new staff on operational procedures and safety protocols for effective performance.
- Resolved customer complaints and inquiries promptly and professionally, ensuring satisfaction.
- Conducted daily shift briefings to align team goals and expectations consistently.
- Managed inventory levels, monitoring stock and coordinating replenishment to maintain quality.
- Analyzed weekly sales data to identify trends and areas for operational improvement.
- Fostered a team-oriented environment, enhancing morale and overall productivity.
Education
Associate - science
Wake Tech
Raleigh, NC06-2027
High School diploma -
WakeField High School
Raleigh, Nc06-2014
Skills
- Data Entry
- Data Verification
- Database Maintenance
- Database management
- Document Control
- Cloud document management
- Spreadsheet Management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Audit Readiness
- Compliance
- Error Correction
- Data Cleanup
- File Organization
- Fast Typing
- Accuracy
- Administrative Support
- Project management
- Workflow management
- Time Management
- Prioritization
- Team collaboration
- Technical writing
- System troubleshooting
- Issue resolution
- SOP enforcement
- Production scheduling
- Product Inspections
- Safety Equipment
- Computer troubleshooting
- Verbal communication
- Critical thinking
- Analytical software
- Analytical software
Awards
- Absolute Dental Removables technicians of the year, 2025
- Absolute dental Peer of the year, 2024
Timeline
Technician/Customer service Representative
Absolute Dental Services
04.2021 - Current
Operations Lead
Carol Woods
10.2018 - 03.2021
Shift Leader
RAGE INC
01.2016 - 03.2018
Associate - science
Wake Tech
High School diploma -
WakeField High School