Rafael Sanchez Borrayo
Castelldefels
Summary
Proven to excel in high-pressure environments, I leveraged my problem-solving and computer skills at Envoy Airlines to enhance team productivity and customer satisfaction. Adept at fostering collaboration and innovation, I consistently exceeded sales targets, demonstrating a dependable and results-driven approach. My friendly attitude and critical thinking ability have been pivotal in achieving organizational goals and building lasting client relationships. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Envoy Airlines / American Airlines
Envoy Airlines
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Travel Agent
Yemaya Kuban Travel
03.2009 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Followed up with customers to increase customer service with travel plans.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Updated and maintained customer databases to increase customer retention.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Leveraged social media channels to showcase client testimonials and share exciting travel opportunities, attracting new clientele and fostering a sense of community among existing customers.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
- Increased repeat business with exceptional customer service and follow-up communication.
- Organized and facilitated travel information sessions, attracting potential clients and building community engagement.
- Negotiated with suppliers to offer exclusive deals and promotions, adding value for clients.
- Developed strong relationships with vendors to secure best rates and amenities for clients.
- Kept abreast of global travel advisories and communicated relevant updates to clients, ensuring their safety and well-being.
- Utilized travel planning software to efficiently manage bookings and itineraries.
- Improved client loyalty by consistently exceeding expectations with personalized travel advice and support.
- Customized group travel packages that met diverse needs and interests, leading to successful and memorable trips.
- Maintained accurate and up-to-date client records to enhance service delivery and personalization.
Valet Runner
Parksman Parking, LLC
02.2013 - 02.2019
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Enhanced customer satisfaction by providing efficient and professional valet services.
- Consistently received positive feedback from customers for outstanding service, contributing to the company''s reputation for excellence.
- Supported fellow runners during high-traffic situations, demonstrating teamwork and adaptability in fast-paced environments.
- Improved parking space utilization by effectively managing vehicle placements and rotations.
- Established rapport with regular clientele, fostering loyalty and return visits through personalized service.
- Ensured timely vehicle retrieval for guests, streamlining their departure experience.
- Kept a clean and presentable appearance in accordance with company standards, showcasing professionalism at all times.
- Navigated various types of vehicles confidently, showcasing strong driving skills in tight spaces or crowded lots.
Server
Ocean Ten
08.2007 - 02.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Cell Phone Asociate
Navarro Discount Pharmacy
03.2011 - 01.2013
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Education
Amadeus GDS
TURISCENTER CENTRO DE ESTUDIOS PROFESIONALES
Madrid 07.2024
AGENTE DE HANDLING AEROPORTUARIO
TURISCENTER CENTRO DE ESTUDIOS PROFESIONALES
Madrid05.2024
Associate of Science - Nursing Assistant
FVI School of Nursing And Technology
Miami, FL04.2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Problem Resolution
- Organization and Time Management
- Decision-Making
- Verbal Communication
Websites
Certification
- Certified [TECNICO EN OPERACIONES AERONAUTICAS(TOA) Y AGENTE DE PASAJES, TURISCENTER CENTRO DE ESTUDIOS PROFESIONALES -
- Certified AMADEUS , [TURISCENTER CENTRO DE ESTUDIOS PROFESIONALES
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Envoy Airlines / American Airlines
Envoy Airlines
11.2022 - Current
Valet Runner
Parksman Parking, LLC
02.2013 - 02.2019
Cell Phone Asociate
Navarro Discount Pharmacy
03.2011 - 01.2013
Travel Agent
Yemaya Kuban Travel
03.2009 - Current
Server
Ocean Ten
08.2007 - 02.2013
Amadeus GDS
TURISCENTER CENTRO DE ESTUDIOS PROFESIONALES
AGENTE DE HANDLING AEROPORTUARIO
TURISCENTER CENTRO DE ESTUDIOS PROFESIONALES
Associate of Science - Nursing Assistant
FVI School of Nursing And Technology
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