Iris Pacheco
Micanopy,FL
Summary
Dynamic customer service professional with proven skills in issue resolution and effective communication. Experienced in delivering exceptional guest experiences and managing escalated service issues in fast-paced environments.
Overview
1
1
Language
10
10
years of professional experience
Work History
American Airlines
Piedmont Airlines
Gainesville, Florida
07.2022 - Current
- Delivered friendly, professional service to support positive guest experiences.
- Assisted attendees with customer service needs, enhancing overall satisfaction.
- Handled escalated service issues and followed up with customers.
- Completed daily duties with accuracy and efficiency, ensuring timely operations.
- Collaborated with cross-functional teams to successfully achieve project goals.
Coco Loco Mexican Restaurant
Shift Supervisor / Waitress
Moss Point, Mississippi
05.2016 - 07.2022
- Provided excellent customer service in a fast-paced dining environment.
- Supervised waitstaff to ensure efficient service and guest satisfaction.
- Resolved customer complaints effectively to enhance dining experience.
- Conducted performance evaluations to maintain high service standards.
- Maintained cleanliness and organization of dining area and utensils.
Huntington Ingalls
Ingalls Ship Building
Pascagoula, Mississippi
09.2019 - 01.2021
- Installed electrical systems in residential and commercial buildings.
- Collaborated with team members to deliver projects within deadlines, ensuring quality and client satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and project outcomes.
- Partnered with diverse coworkers to achieve goals and resolve issues related to products and services.
Education
High School Diploma -
Dr Alfredo M Aguayo
Ponce, PR05-2004
Skills
- Customer service
- Customer relationship management
- Issue resolution
- Conflict resolution
- Quality assurance
- Cross-functional collaboration
- Employee coaching
- Effective communication
- Multitasking efficiency
- Calm under pressure
- Flexible and adaptable
- Positive attitude
Languages
Spanish
Native/ Bilingual
Timeline
American Airlines
Piedmont Airlines
07.2022 - Current
Huntington Ingalls
Ingalls Ship Building
09.2019 - 01.2021
Coco Loco Mexican Restaurant
Shift Supervisor / Waitress
05.2016 - 07.2022
High School Diploma -
Dr Alfredo M Aguayo