Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
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Nickolas McLean

Redondo Beach,CA

Summary

Seasoned Elite Services Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with clients. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in elite service operations.

Overview

6
6
years of professional experience

Work History

American Airlines/Premium Services Representative

American Airlines
Los Angeles, CA
07.2021 - Current
  • Coordinating day of departure/arrival plans with celebrities assistants, managers, or DOD contacts and drivers.
  • Assisting celebrities from curbside to planeside and via private check-in and lounge/VIP rooms pre or post flight.
  • Ramp transfers via SUV to gates for celebrity clients and elite status members.
  • Assisting in the lounge, upgrades, rebookings, seat changes, and any other needs the club/lounge provides.
  • End of day 5star reports and paper work.

Crossed Trained CSA/Ramp Agent

Piedmont/American Airlines
San Luis Obispo, CA
07.2018 - 07.2021
  • Loading/unloading Baggage in/out of the planes and to/from baggage makeup and drop off
  • Operating belt-loaders, tugs, carts, jet bridges and other vehicles/equipment
  • Cleaning and simple maintenance in and outside of aircraft including lav, potable water etc.
  • Completing CLR's, EWBS and any pertinent pre and post flight paper work
  • Working ticketing counter and gate checking in passengers and luggage, rebooking, issuing tickets, arranging itineraries etc
  • Any additional needs throughout the airport or ramp

Education

Penn Foster Graduate -

High School
05.2008

Some College (No Degree) - Emergency Medical Technology

Cuesta College
San Luis Obispo, CA

Skills

  • Customer Service
  • De-Escalation Techniques
  • Regulatory Compliance
  • Needs Assessment
  • Adaptability
  • Analytical Skills
  • Time management abilities
  • Effective Communication

Hobbies and Interests

  • Hiking
  • Snowboarding
  • Kayaking
  • Rock Climbing
  • Traveling

References

References available upon request.

Timeline

American Airlines/Premium Services Representative

American Airlines
07.2021 - Current

Crossed Trained CSA/Ramp Agent

Piedmont/American Airlines
07.2018 - 07.2021

Penn Foster Graduate -

High School

Some College (No Degree) - Emergency Medical Technology

Cuesta College

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Nickolas McLean