Summary
Overview
Work History
Education
Skills
Certification
Languages
Projects
Websites
Accomplishments
Industries
Timeline
Generic
Rafael Serrano

Rafael Serrano

Las Vegas

Summary

Dynamic IAM Analyst with extensive experience at MGM Resorts International, specializing in Active Directory management and SailPoint automation. Proven track record in enhancing security compliance and streamlining user provisioning processes. Adept at strategic planning and documentation creation, driving efficiency and aligning IAM services with business objectives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

IAM Analyst II-Contractor

Exeter Finance
02.2025 - Current
  • Create RBAC for ServiceNow Automation
  • Create Guides/SOP/Procedures for New Hires
  • Update Roles/Job Codes/Cost Center codes to align with HR and RBAC
  • Create and Update Active Directory accounts with security permissions.
  • Create Service Accounts with Powershell scripts and update the AD.
  • Design workflow in SNOW to get approvals to proper access
  • Use Azure Cloud to sync to AD and SNOW.
  • 3 Months-Extended 1 more month

IAM Analyst-Contractor

Fontainebleau Las Vegas
04.2024 - 02.2025
  • Provision and De-provision access for over 150 applications.
  • Create SOP and Access Matrix for Gaming and SOX applications
  • Update Azure AD accounts that will sync to Sailpoint Automation.
  • Create and Update Active Directory accounts with security permissions.
  • Work with HR with New hires and contractor conversions.
  • AML for GCB Audit. Removing access for users
  • Delegate ServiceNow tickets to the helpdesk for provision
  • Create Dashboards in Sailpoint to show KPI, and SLA’s

IAM Analyst-Contractor

JM&A Family
01.2022 - 02.2024
  • Create Business and IT roles for in Sailpoint to Automate.
  • Create Automation process in SailPoint for business owners, and department heads for access to specific applications needed for their roles
  • Update Azure AD accounts that will sync to Sailpoint Automation.
  • Create and Update Active Directory accounts with security permissions.
  • Work with HR with New hires and contractor conversions.
  • Elicit, understand, interpret and represent functional and nonfunctional requirements to include business and stakeholder requirements, data and information requirements, data integration, metadata, data quality, service levels and performance
  • Articulate technology in terms stakeholders can understand, and conversely articulate business concepts and processes to the technical team
  • Assign Azure PIM roles for IT department with Security Access levels

IAM Business Analyst

MGM Resorts International
Las Vegas
10.2019 - 10.2021
  • Create Baselines for all application that will consist of new formatting of new HR levels, new job codes, and job descriptions
  • Working with Identity Access Management team and stakeholders to development features, and ensuring the alignment of IAM services with business needs and security and policy controls.
  • Provision and De-Provision Application for Terms, New Hire, and transfer employees.
  • Run SQL queries to provide data to Application owners of permissions.
  • Use Azure application to process IAM permissions
  • Run SSO application to through Sailpoint IAM.
  • Create OKTA accounts for New/Reinstated hires.
  • Fraud and Anti-Trust SOP procedures. Regulate access for GCB and Sox.

Business Analyst- Gaming

Pinnacle Entertainment/ Penn National Gaming
Las Vegas
11.2017 - 10.2019
  • Analyzing complex formulas for gaming stats with all the properties casinos
  • Update and install OASIS models to the test environment.
  • Run SQL Statement in AS400 to find missing gaming data from the HALO Universe.
  • Enable and Disable permissions for both HALO universe and local CMS.
  • Remote into Servers to add Windows patches in the test environment
  • Provide operational, product and technology support for the assigned business units and systems
  • Leads and directs projects for assigned business units, which often require considerable resources and high levels of functional integration and interaction with business sponsors.
  • Supports LMS, Datamagine, ResNet, cash modules, accounts receivable, phone systems, Saflok, Showgate and Stratton Warren
  • Coaches and mentors new and junior Business Analysts on systems, processes and vendor management.

IT Compliance Administrator & Access Management

Barrick Gold
Las Vegas
05.2015 - 09.2017
  • Provisioning and De-provisioning Access through 35 applications
  • Creating New Active Directory Accounts for New hires, Contractors, Vendors, and Summer Students
  • Adding specific responsibilities security functions to each user in
  • Oracle R12
  • Create an infrastructure for Access Control tools, and creating documentations.
  • Create encrypted security password for credentials for each new user or current employee
  • Establish communication tools for communicating with all mine sites and Joint Ventures.
  • Integrating South America Oracle and North America Oracle with One system of provisioning techniques.
  • Document and create SOP for IT Compliance, Finical Compliance and, business processes.

Application Support and Identity & Access Management Level II

Las Vegas Sands Corporation
Las Vegas
10.2012 - 01.2015
  • IT Security-Identity & Access Management Provision and deprovision user and group accounts on Gaming and Non-Gaming change applications
  • Daily reporting of assigned Security Administration team member’s productivity
  • Provision user and group accounts within Microsoft Active Directory and AS/400 environments
  • Support customer projects, performing assigned tasks while working on a defined deadline
  • Assist with periodic access reviews of user account access
  • Create ACSC menus with functional keys for each department
  • Set levels for each job classes associated with each group profile
  • Implement an ACSC Matrix that will allow other departments to see changes to Job classes
  • Created VM with VMWare to access IGT and WMS Gaming Reports for IT Compliance
  • Generate ACSC reports for IT Compliance for PCI, and SOX reviews
  • Run queries in ACCC to show data tables and see subsystems for security access
  • Established compatibility with third party software products by developing program for modification and integration
  • Coordinated with systems partners to finalize designs and confirm requirements
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access

Quality Assurance Software Analyst

Las Vegas Sands Corporation
Las Vegas
09.2008 - 10.2012
  • The ultimate goal of the quality assurance analyst on ensuring that the system or project remains useful and provides the intended services
  • Using the SDLC Waterfall methodology, created Test Plans for ACSC 4.1 Upgrade
  • Created Integrated, and functional test plans, with emphasize on Table game, slot machine, and Keno games.
  • Executed Test plan, and set Bug reporting for Vendors using Microsoft
  • Set test environment in a VLAN network, with VMWare and set configuration for UAT
  • Created a UAT for the business to test functionally and process.
  • Work with System team to connect Windows Server 2008 to Web applications.
  • Quality assurance analysts track processes and activities and attempt to preemptively identify issues
  • They perform research to determine whether incidents occur due to system or user issues
  • They file system issues with the IT area via incident reports or incident tickets and track them in an incident database; they devise new processes and recommend them to management for user issues
  • Develop a TEST environment for ACSC 10.1 to do Black and White Box testing.

Education

Associate Degree - Computer Science/ Technology

High Technical Institute Phoenix Campus
Phoenix, Arizona

Skills

  • Active Directory/Azure Cloud
  • IGT OASIS360
  • IT SOX & PCI Compliance Controls
  • Casino Gaming Systems
  • SailPoint Architect (Identity IIQ)
  • MainFrame User & Development
  • CyberArch – Azure AD
  • Role-based access control
  • Active Directory management
  • ServiceNow administration
  • Azure cloud integration
  • SailPoint automation
  • Security compliance
  • User provisioning
  • SQL querying
  • Documentation creation
  • Financial statements expertise
  • MS Excel
  • Strategic planning
  • Business intelligence
  • Workflow Analysis
  • System analysis
  • Risk mitigation

Certification

  • ORACLE R11i & R12 Administration Training
  • Aristocrat eLearning OASIS Training
  • PCI Awareness Certification
  • CRM Administration and Support Certification
  • Infinium Financial Application Certificate AZ-900 Fundamental Certification (ongoing)

Languages

Spanish

Projects

ACSC 7.4 to 10.1 integrated upgrade, IT SOX Audit Maintenance for ACSC, Forecasting and Trends Change Management, Oracle R11i to R12 System Upgrade, AS400 Accounting Interface, Project/ and Portfolio Financial Progress, Performance, and Cost Reporting Microsoft, OKTA Progress, Performance, and Cost Sailpoint Integration

Accomplishments

  • Sailpoint Administration Certification
  • Microsoft OKTA Certification
  • IGT OASOS Administration Certification

Industries

  • Hotel and Casino
  • Mining and Metals Hospitality
  • Medical

Timeline

IAM Analyst II-Contractor

Exeter Finance
02.2025 - Current

IAM Analyst-Contractor

Fontainebleau Las Vegas
04.2024 - 02.2025

IAM Analyst-Contractor

JM&A Family
01.2022 - 02.2024

IAM Business Analyst

MGM Resorts International
10.2019 - 10.2021

Business Analyst- Gaming

Pinnacle Entertainment/ Penn National Gaming
11.2017 - 10.2019

IT Compliance Administrator & Access Management

Barrick Gold
05.2015 - 09.2017

Application Support and Identity & Access Management Level II

Las Vegas Sands Corporation
10.2012 - 01.2015

Quality Assurance Software Analyst

Las Vegas Sands Corporation
09.2008 - 10.2012

Associate Degree - Computer Science/ Technology

High Technical Institute Phoenix Campus

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Rafael Serrano