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Summary
Overview
Work History
Education
Skills
Certification
Languages
Project Applications
Industries
Timeline
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Rafael Serrano
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Rafael Serrano

IAM II
Las Vegas,NV

Work Preference

Job Search Status

Open to work

Desired Job Title

IAM Analyst II-Contractor (3 Months-Extended 1 more month)IAM Analyst-ContractorIAM Analyst-ContractorIAM Business AnalystBusiness Analyst- Gaming

Work Type

Full TimePart TimeContract WorkConsulting

Location Preference

On-Site
Location: Las Vegas, NV, USMiami, FL
Open to relocation: Yes

Important To Me

Work-life balance

Summary

IT specialist with extensive experience in Identity and Access Management, adept at crafting SOPs and access matrices that align technical solutions with business requirements. Strong collaborator, successfully bridging communication between technical teams and stakeholders to enhance security protocols and access governance.

Overview

1
1
Certification
18
18
years of professional experience

Work History

IAM Analyst II-Contractor (3 Months-Extended 1 more month)

Exeter Finance
02.2025 - Current
  • Develop role-based access control protocols for ServiceNow automation processes.
  • Draft comprehensive guides, standard operating procedures, and training materials for onboarding new employees.
  • Adjust job classifications and cost codes to align with HR requirements and enhance access control.
  • Establish and modify Active Directory accounts, ensuring proper assignment of security permissions.
  • Utilize PowerShell to create service accounts and ensure Active Directory reflects current configurations.
  • Create structured workflows in SNOW to streamline the approval of access requests.
  • Implement Azure Cloud services to synchronize data between Active Directory and ServiceNow.

IAM Analyst-Contractor

Fontainebleau Las Vegas
04.2024 - 02.2025
  • Provisioned and de-provisioned access for over 150 applications, ensuring timely and secure access management.
  • Developed SOP and access matrix for gaming and SOX applications, enhancing compliance and standardization.
  • Update Azure AD accounts that will sync to Sailpoint Automation.
  • Created and updated Active Directory accounts with appropriate security permissions, supporting organizational security protocols.
  • Work with HR with New hires and contractor conversions.
  • Performed AML checks to ensure compliance during GCB audit. Removing access for users
  • Delegate ServiceNow tickets to the helpdesk for provision
  • Create Dashboards in Sailpoint to show KPI, and SLA's

IAM Analyst-Contractor

JM&A Family
01.2022 - 02.2024
  • Created automation processes in SailPoint for business owners and department heads to facilitate access to applications specific to their roles.
  • Developed business and IT roles in SailPoint to enhance automation processes for improved access management.
  • Update Azure AD accounts that will sync to Sailpoint Automation.
  • Create and Update Active Directory accounts with security permissions.
  • Assign Azure PIM roles for IT department with Security Access levels
  • Partnered with HR to manage new hire onboarding and contractor conversion processes.
  • Elicited and interpreted functional and nonfunctional requirements to align business and stakeholder needs with data integration and quality standards.
  • Articulate technology in terms stakeholders can understand, and conversely articulate business concepts and processes to the technical team

IAM Business Analyst

MGM Resorts International
Las Vegas, NV
10.2019 - 10.2021
  • Created baselines for applications, incorporating new HR levels, job codes, and job descriptions for improved clarity and consistency.
  • Collaborated with identity access management team and stakeholders to develop features, ensuring IAM services aligned with business needs and security policies.
  • Provisioned and de-provisioned applications for terminations, new hires, and employee transfers to maintain accurate access controls.
  • Run SQL queries to provide data to Application owners of permissions.
  • Use Azure application to process IAM permissions
  • Run SSO application to through Sailpoint IAM.
  • Create OKTA accounts for New/Reinstated hires.
  • Established fraud and anti-trust protocols to protect organizational integrity. Regulate access for GCB and Sox.

Business Analyst- Gaming

Pinnacle Entertainment/ Penn National Gaming
Las Vegas, NV
11.2017 - 10.2019
  • Analyzed complex formulas for gaming stats across casino properties
  • Executed SQL statements in AS400 to identify missing gaming data from HALO Universe.
  • Update and install OASIS models to the test environment.
  • Configured access settings for HALO universe and local CMS to secure user permissions.
  • Leads and directs projects for assigned business units, which often require considerable resources and high levels of functional integration and interaction with business sponsors.
  • Remote into Servers to add Windows patches in the test environment. Provide operational, product and technology support for the assigned business units and systems
  • Supports LMS, Datamagine, ResNet, cash modules, accounts receivable, phone systems, Saflok, Showgate and Stratton Warren
  • Coached and mentored new and junior business analysts on systems, processes, and vendor management.

IT Compliance Administrator & Access Management

Barrick Gold
Las Vegas, NV
05.2015 - 09.2017
  • Provisioning and De-provisioning Access through 35 applications
  • Created Active Directory accounts for new hires, contractors, vendors, and summer students to facilitate access management.
  • Adding specific responsibilities security functions to each user in Oracle R12
  • Developed infrastructure for access control tools and created documentation to support compliance and operational efficiency.
  • Develop encrypted passwords for user credentials to ensure secure access.
  • Establish communication tools for communicating with all mine sites and Joint Ventures.
  • Integrated South America Oracle and North America Oracle into a unified provisioning system to streamline access management processes.
  • Document and create SOP for IT Compliance, Financial Compliance and, business processes.

Application Support and Identity & Access Management Level II

Las Vegas Sands Corporation
Las Vegas, NV
10.2012 - 01.2015
  • IT Security-Identity & Access Management Provision and deprovision user and group accounts on Gaming and Non-Gaming change applications
  • Provision user and group accounts within Microsoft Active Directory and AS/400 environments
  • Generate ACSC reports for IT Compliance for PCI, and SOX reviews. Run queries in ACSC to show data tables and see subsystems for security access
  • Established job class levels for each group profile and implemented ACSC Matrix for improved visibility of job class changes across departments
  • Developed ACSC menus tailored to specific departmental needs with functional keys for each department
  • Created VM with VMWare to access IGT and WMS Gaming Reports for IT Compliance
  • Established compatibility with third party software products by developing program for modification and integration
  • Coordinated with systems partners to finalize designs and confirm requirements
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access

Quality Assurance Software Analyst

Las Vegas Sands Corporation
Las Vegas, NV
09.2008 - 10.2012
  • Using the SDLC Waterfall methodology, created Test Plans for ACSC 4.1 Upgrade
  • Developed integrated functional test plans focused on table games, slot machines, and Keno games.
  • Executed test plans and established bug reporting process for vendors using Microsoft tools.
  • Configured the test environment to facilitate the quality assurance process for software validation. in a VLAN network, with VMWare and set configuration for UAT
  • Created a UAT for the business to test functionally and process.
  • Work with System team to connect Windows Server 2008 to Web applications.
  • They file system issues with the IT area via incident reports or incident tickets and track them in an incident database; they devise new processes and recommend them to management for user issues. Created test environment for ACSC 10.1 to conduct black and white box testing.

Education

Associate Degree - Computer Science/ Technology

High Technical Institute Phoenix Campus
Phoenix, Arizona

Skills

  • Active Directory
  • Identity Governance
  • Compliance controls
  • Identity Access Management
  • SailPoint Architect (Identity IIQ)
  • CyberArch Azure AD
  • Data Visualization
  • Data Analysis
  • Role-based access control
  • Active Directory management
  • Azure automation
  • ServiceNow integration
  • Identity management
  • Security policy compliance
  • Risk Assessment
  • Workflow Automation
  • Azure Active Directory
  • SailPoint automation

Certification

  • ORACLE R11i & R12 Administration Training
  • Aristocrat eLearning OASIS Training
  • PCI Awareness Certification
  • CRM Administration and Support Certification
  • Infinium Financial Application Certificate AZ-900 Fundamental Certification (ongoing)

Languages

Spanish

Project Applications

  • ACSC 7.4 to 10.1 integrated upgrade
  • IT SOX Audit Maintenance for ACSC
  • Forecasting and Trends Change Management
  • Oracle R11i to R12 System Upgrade
  • AS400 Accounting Interface
  • Project/ and Portfolio Financial Progress, Performance, and Cost
  • Reporting Microsoft
  • OKTA Progress, Performance, and Cost
  • Sailpoint Integration

Industries

  • Hotel and Casino
  • Mining and
  • Metals Hospitality
  • Medical

Timeline

IAM Analyst II-Contractor (3 Months-Extended 1 more month)

Exeter Finance
02.2025 - Current

IAM Analyst-Contractor

Fontainebleau Las Vegas
04.2024 - 02.2025

IAM Analyst-Contractor

JM&A Family
01.2022 - 02.2024

IAM Business Analyst

MGM Resorts International
10.2019 - 10.2021

Business Analyst- Gaming

Pinnacle Entertainment/ Penn National Gaming
11.2017 - 10.2019

IT Compliance Administrator & Access Management

Barrick Gold
05.2015 - 09.2017

Application Support and Identity & Access Management Level II

Las Vegas Sands Corporation
10.2012 - 01.2015

Quality Assurance Software Analyst

Las Vegas Sands Corporation
09.2008 - 10.2012

Associate Degree - Computer Science/ Technology

High Technical Institute Phoenix Campus

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Rafael SerranoIAM II