Summary
Overview
Work History
Education
Skills
Languages
Timeline
Rafael Tang

Rafael Tang

Miami,FL

Summary

Driven by a proven track record of enhancing customer satisfaction and sales revenue, I excel in leveraging my expertise in sales expertise and strong communication skills. At General Caulcking & Coatings, I significantly contributed to team success by employing effective negotiation and relationship-building, surpassing sales targets through strategic analysis and customer engagement.

Overview

19
19
years of professional experience

Work History

Sales Associate Specialist

General Caulcking & Coatings/ Waterproofing Products
08.2014 - 09.2020
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
  • Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
  • Helped customers complete purchases, locate items, and join reward programs.

Sales Reporting Analyst/ Personal Trainer

Ballys Total Fitness, Golds Gym, L,A Fitness
07.2001 - 10.2012
  • Delivered key metrics for sales, credit, and warranties to drive success of business.
  • Collaborated closely with the sales team to identify key performance indicators and develop appropriate tracking methods.
  • Boosted customer satisfaction levels through detailed analysis of sales data and targeted recommendations for improvement.
  • Collaborated with the team to meet and execute quota and hit well above expected sale targets.

Education

Sales Marketing, Graphics And Design - Business Education

Miami Dade College, Miami, FL
05.2000
  • Professional Development: business decisions
  • Ranked in Top 25% in class top performance.

High School Diploma -

Coral Gables Senior High , Miami,Florida
04.1997

Skills

  • Effective negotiation
  • Money Handling
  • Store Opening and Closing
  • Customer Assistance
  • Customer Service
  • Phone Etiquette
  • Teamwork and Collaboration
  • Order Processing
  • Loss Prevention
  • Relationship Building
  • Cash Handling
  • Cash Register Operation
  • Store maintenance
  • Product Merchandising
  • Teamwork
  • Retail Sales
  • Customer Needs Assessment
  • Sales Goals Attainment
  • Professional Appearance
  • Sales expertise
  • Retail Store Operations
  • Trend Awareness
  • Stocking and Receiving
  • FLUENT IN LANGUAGE
  • Sales trends
  • Promotional Events
  • Attention to Detail
  • Positive Customer Engagement
  • Friendly and Helpful
  • Exceeding Customer Expectations
  • Team Cooperation
  • Adaptable and Flexible
  • Inventory and Stocking
  • Payment Processing
  • Excellent Written and Verbal Communication
  • Decision-Making
  • Building Customer Loyalty
  • Honest and Dependable
  • Strong Communication and Interpersonal Skills
  • Sales floor organization
  • Retail Merchandising

Languages

Spanish
Full Professional

Timeline

Sales Associate Specialist - General Caulcking & Coatings/ Waterproofing Products
08.2014 - 09.2020
Sales Reporting Analyst/ Personal Trainer - Ballys Total Fitness, Golds Gym, L,A Fitness
07.2001 - 10.2012
Miami Dade College - Sales Marketing, Graphics And Design , Business Education
Coral Gables Senior High - High School Diploma,

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Rafael Tang