Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rafael Urdaneta

Rafael Urdaneta

Miami,FL

Summary

Currently working as a Problem Solver and Learning Ambassador. I’ve trained dozens of new hires and supported associates across different Outbound functions, especially in Fluid Load. I’ve also held the role of Quality Captain, Problem Solver which helped me develop a strong understanding of process compliance and associate coaching. I’m passionate about helping others succeed and am now looking to grow into a Learning Trainer role to continue supporting development and operational excellence.

Overview

3
3
years of professional experience

Work History

Fullfilment Center Associate

Amazon
08.2024 - Current
  • Learning Ambassador : Delivered onboarding training for new associates in Outbound processes
  • Facilitated safety briefings, quality standards instruction, and proper scanner usage.
  • Provided floor support during ramp-up periods and process transitions.
  • Ensured understanding of SOPs and Amazon expectations through clear and structured coaching.
  • Expedited order processing time with proficient use of warehouse management software and scanning equipment.
  • Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
  • Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards
  • Created bilingual coaching moments in Spanish to support non-English speaking associates, improving engagement and comprehension..

Machine Operator

Ariv Pak
06.2022 - 08.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Education

High School Diploma -

José María Escriba De Balaguer
Maracaibo, Zulia

Graduate Certificate - Office Management (Career Choice)

Nexport

Skills

  • Shipping procedures
  • Warehouse safety
  • Cycle counting
  • Peer Training & Coaching
  • Problem Solving & Root Cause Analysis
  • Process Improvement
  • Quality Control & Safety Standards
  • Bilingual (English & Spanish)
  • Clear Communication & Conflict Resolution
  • Onboarding & Instruction Delivery

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Fullfilment Center Associate

Amazon
08.2024 - Current

Machine Operator

Ariv Pak
06.2022 - 08.2024

High School Diploma -

José María Escriba De Balaguer

Graduate Certificate - Office Management (Career Choice)

Nexport

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