RAFAELA ALCIVAR
Littlerock,CA
Summary
Organized Admissions Representative and Receptionist with 3 years of experience in the medical field. Fluent in both English and Spanish languages. Skilled at learning new concepts quickly, working well under pressure. Proficiency in Knowledge of Microsoft Office programs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist Urgent Care MSO
Henry Mayo Newhall Hospital
12.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographics, and health history to keep information current.
Barista
Starbucks
05.2023 - 11.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Medical Receptionist
AFC Urgent Care
06.2021 - 05.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Greeter and Receptionist at Kaiser Permanente
Hirecare Health Care Personnel Services
12.2020 - 06.2021
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Admissions Representative/Receptionist
Wellsprings Post Acute Center
06.2019 - 12.2020
- Supported family members through admissions process by answering questions and assisting with forms.
- Reviewed admissions applications to check patients' eligibility for acceptance.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Education
Associate of Science - Respiratory Therapy
Antelope Valley College
Lancaster, CA05.2024
Skills
- EMR Systems
- Insurance Verification
- CPR Certified
- Computer Proficiency
- Patient Eligibility Requirements
Certification
- PT - Phlebotomy Technician
- Medical Terminology, Antelope Valley Adult School, 2019
- Basic Life Support, Superior Life Support Inc, 03/2021-2023
Languages
Spanish
Timeline
Medical Receptionist Urgent Care MSO
Henry Mayo Newhall Hospital
12.2023 - Current
Barista
Starbucks
05.2023 - 11.2023
Medical Receptionist
AFC Urgent Care
06.2021 - 05.2023
Greeter and Receptionist at Kaiser Permanente
Hirecare Health Care Personnel Services
12.2020 - 06.2021
Admissions Representative/Receptionist
Wellsprings Post Acute Center
06.2019 - 12.2020
Associate of Science - Respiratory Therapy
Antelope Valley College
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