Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rafaela Guerreiro

Pembroke Pines,FL

Summary

Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of policies and training in moderation/banking/DME/ languages. Native Portuguese and Spanish speaking individual with excellent customer service skills and is motivated to learn and grow professionally. Excellent verbal and written communications skills in English, Portuguese, and Spanish.

Overview

6
6
years of professional experience

Work History

Content Moderator

Majorel / Accenture/ Google/ Tik Tok
Lisbon, Portugal
05.2018 - 07.2022
  • Reviewed content for compliance with internal policies and procedures.
  • Monitored user-generated content for violations of community standards.
  • Ensured adherence to company guidelines while moderating online forums and social media sites.
  • Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
  • Maintained an understanding of current regulations regarding online privacy and data protection laws.

Telebanking Operator

Teleperformance
Lisbon, Portugal
04.2016 - 04.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained confidentiality of private banking information with discretion, diplomacy and professionalism with completed bank secrecy act training
  • Executed wire transfers, stop payments and account transfers
  • Handled various accounting transactions including for foreign clients guiding them with best options achieving call classification of 100%

Branch coordinator

Apria HealthCare
  • Client data entry
  • Assist inbound and outbound calls from patients and referrals
  • Schedule DME delivery and appointments
  • Reviewing and placing DME orders intakes
  • ICD-10-CM Coding
  • Insurance verification

Education

High School Diploma -

Escola Secundária Stuart Carvalhais Lisbon
06.2012

Skills

  • Deadline Attainment
  • Google Insights
  • Social Media
  • Customer Service
  • Wire Transfers
  • Security Protocols
  • Online Copywriting
  • Microsoft Dynamics
  • MS Office
  • Medical Terminology
  • Documentation oversight
  • HIPAA Compliance
  • ICD-10-CM coding

Languages

English
Professional
Portuguese
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Content Moderator

Majorel / Accenture/ Google/ Tik Tok
05.2018 - 07.2022

Telebanking Operator

Teleperformance
04.2016 - 04.2018

Branch coordinator

Apria HealthCare

High School Diploma -

Escola Secundária Stuart Carvalhais Lisbon

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Rafaela Guerreiro