Rafael A Gutierrez Lopez
Los Altos,CA
Summary
Professional in hospitality industry with commitment to delivering high-quality customer service and operational excellence. Recognized for fostering strong team collaboration and adapting to dynamic environments. Skilled in multitasking, problem-solving, and maintaining positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FOH Team Member
Flagship Facility Services Inc.
09.2024 - 02.2025
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
Prep Cook
Flagship Facility Services Inc.
03.2024 - 09.2024
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Prep Line Cook
Aramark
08.2023 - 09.2024
- Ensured that all foods were cooked at the appropriate temperatures for safe consumption.
- Measured ingredients accurately using scales or measuring cups and spoons prior to cooking meals.
- Provided assistance to other cooks when needed during peak hours or special events.
- Stocked kitchen with necessary supplies, including food items, utensils, equipment and cleaning products.
- Followed proper food handling methods as outlined by health department guidelines.
- Adhered to all company policies related to food safety and sanitation practices.
- Managed inventory levels for perishables ensuring that adequate amounts were available at all times.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and seeding vegetables.
- Assembled food orders according to recipes and instructions provided by chefs or supervisors.
- Operated kitchen equipment such as ovens, grills, stoves and slicers according to manufacturer's instructions.
- Cleaned dishes, pots, pans and other kitchen equipment used during the day's operations.
Floor Manager
McDonald's Restaurant
08.2022 - 01.2024
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
- Provided training and guidance to new employees regarding store policies and procedures.
- Coached team members on customer service techniques and provided feedback on performance.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Created daily work schedules for staff members according to the needs of the business.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Managed financial records related to budgeting, forecasting, and other accounting activities.
- Maintained a safe, clean and organized floor environment.
Manufacturing Associate
Cepheid
04.2021 - 07.2022
- Inspected finished products for defects before packaging them for shipment.
- Perform periodic inspections on products to ensure conformity with customer requirements.
- Read engineering drawings and specifications to determine job instructions and material requirements.
- Set up and operate a variety of machinery used in the manufacturing process.
- Clean work areas regularly to maintain a safe working environment.
- Maintain records of production, quality control, and machine maintenance activities.
- Pack finished products into shipping containers or crates for distribution or storage.
- Identify defective components or finished goods items during the inspection process and make appropriate adjustments accordingly.
- Inspect raw materials prior to use in the assembly process to ensure they meet established standards.
- Train new employees on proper operation of machines used in the manufacturing process.
Education
High School Diploma -
Washington High School
Fremont, CA06-2018
Skills
- Food presentation
- Grilling Techniques
- Menu Planning
- Sanitation Practices
- Food Preparation
- Waste Reduction
- Temperature Control
- Portion Control
- Vegetable washing
- Customer Service
- Kitchen Organization
- Recipe reading
- Interpersonal Communication
- Equipment Sanitation
- Food allergy awareness
- Temperature Monitoring
- Teamwork and Collaboration
- Food inspection
- Following Instructions
- Highly motivated
- Safe Food Handling
- Order taking
- Cleanliness
- Greeting guests
- Money handling
- Training and mentoring
- Multilingual
- Personal hygiene
- Multitasking Abilities
- Cooking
- Teamwork and collaboration
- Safe food handling
Certification
Serve safe
Food handling
ABC
Languages
Spanish
Native or Bilingual
Timeline
FOH Team Member
Flagship Facility Services Inc.
09.2024 - 02.2025
Prep Cook
Flagship Facility Services Inc.
03.2024 - 09.2024
Prep Line Cook
Aramark
08.2023 - 09.2024
Floor Manager
McDonald's Restaurant
08.2022 - 01.2024
Manufacturing Associate
Cepheid
04.2021 - 07.2022
High School Diploma -
Washington High School
Serve safe
Food handling
ABC
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