Rafaela Harris
Chicago,IL
Summary
Professional Call Center Agent with strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in active listening, problem-solving, and using CRM software effectively. Dependable and results-oriented with passion for delivering quality service.
Overview
10
10
years of professional experience
Work History
Call-center-Agent
The Chicago Lighthouse
10.2023 - Current
- Professionally manages a high volume of incoming calls, greeting callers with a polite and pleasant demeanor.
- Strong ability to respond to different situations ranging from high -pressure, non-emergency scenarios to quick thinking problem solving to address customer inquiries and complaints effectively.
- Accurately gather and relay essential information ensuring all message details are thorough and precise.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Lead Teacher
Greater Ebenezer Missionary Baptist Church
01.2016 - 02.2021
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Education
GED -
Itawamba Community College
Fulton, MSSkills
- Call center operations
- Strong customer communications
- Calm disposition
- Understanding customer needs
- Calm under pressure
- Translation and interpretation services
- Team development
- Problem-solving skills
- Data entry
- Professional phone voice
- Call handling
- Inbound phone calls
Timeline
Call-center-Agent
The Chicago Lighthouse
10.2023 - Current
Lead Teacher
Greater Ebenezer Missionary Baptist Church
01.2016 - 02.2021
GED -
Itawamba Community College
Similar Profiles
Sonia VargasSonia Vargas
Medical Scheduler at The Chicago LighthouseMedical Scheduler at The Chicago Lighthouse
Caron GrantonCaron Granton
CSR at The Chicago LighthouseCSR at The Chicago Lighthouse
ANGELA FOSTERANGELA FOSTER
Call Center Agent at The Chicago LighthouseCall Center Agent at The Chicago Lighthouse
Bianca PettisBianca Pettis
Alumni Coordinator at Beautiful Seed FoundationAlumni Coordinator at Beautiful Seed Foundation
Blanca SalgadoBlanca Salgado
Medical Assistant/Preceptor at Advocate Media GroupMedical Assistant/Preceptor at Advocate Media Group