Rafael A. Leon Cruz
Pennsville,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Tech position. Ready to help team achieve company goals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
IT Technician
CAREER TEAM
Wilmington, DE
02.2011 - 2013
- Subsidiary program for state assisted community members. Prepare resumes and assist in job search for clients. Engage in problem detection & solving, fixing, restoration, and reinstalling software & hardware programs while maintaining company network. Responsible for troubleshooting, diagnosing, installing, upgrading, configuring and repairing PC and network systems components. Interfaced multimedia, video, and memory, while administering all Desktop related functions, including set up & configuration.
IT Technician
CENTENNIAL DE PUERTO RICO
Rio Piedras, Puerto Rico
01.2007 - 01.2008
- Conduct software/peripherals installation and configuration, while performing routine performance maintenance. Responsible for regulating assignment of computers via Active Directory; creation of images per machine model.
Technical Support
MORENO COMPUTER & CONSULTANT
Barceloneta, Puerto Rico
01.2006 - 01.2007
- Conduct software/peripherals installation & configuration, which included scanners, printers, & registers. Exercise knowledge of wire installation for computers [RJ-45]; deployment & updating of "PharmaScan" software, in addition to telephone technical support.
Computer Support Specialist
UNIVERSIDAD CENTRAL DE BAYAMON
Bayamon, Puerto Rico
01.1998 - 01.2004
- Correspond with vendors & technicians concerning products; install wires for telephone lines & computers [RJ - 11 / RJ-45]; maintain computer networks for university campus; provide quality assistance for user inquiries pertaining to software/hardware issues, resolve problems via technical support. Responsible for maintaining essential and accurate knowledge of systems, through pertinent seminars.
Computer Technician & Stock Clerk
TELEPRO CARIBE
Trujillo Alto, Puerto Rico
01.1997 - 01.1999
- Create RMA’s for defective hardware in addition to maintaining an accurate account of used and/or damaged products; entrusted to receive & deliver computer software, while also installing soft/hardware in compliance with company policy.
Education
High School Diploma -
Colegio San Justo Episcopal
Saint Just, Trujillo Alto PR05.1989
Computer Tech Trobleshooting - Computer Repair & Maintenance
SAN JUAN TECHNICAL COLLEGE
San Juan, Puerto Rico01.1998
Skills
- Operating Systems: Windows XP /2000/ME/98/95/311/31, MS-DOS
- Hardware Skills: Installation and Configuration of Computer Hardware
Personal Information
Title: IT Technician / Technical Support / Computer Specialist
Certification
Certificate: (Tru64 UNIX Basic Training) [Summer 2002], Certificate: (Windows 2000 Implementation) [Summer 2001]
Timeline
IT Technician
CAREER TEAM
02.2011 - 2013
IT Technician
CENTENNIAL DE PUERTO RICO
01.2007 - 01.2008
Technical Support
MORENO COMPUTER & CONSULTANT
01.2006 - 01.2007
Computer Support Specialist
UNIVERSIDAD CENTRAL DE BAYAMON
01.1998 - 01.2004
Computer Technician & Stock Clerk
TELEPRO CARIBE
01.1997 - 01.1999
High School Diploma -
Colegio San Justo Episcopal
Computer Tech Trobleshooting - Computer Repair & Maintenance
SAN JUAN TECHNICAL COLLEGE