Rajendra L. Shahi

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Documented support interactions for future reference.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Support IT helpdesk responsibilities
• Create accounts and maintain access roles in the applications service desk.
• Re-platform/Image/Ghost desktops and laptops
• Install/Maintain applications/software
• Setup computers for new employees
• Setup/configure/maintain video conference rooms, town halls, and training rooms

• IT helpdesk responsibilities
• Create accounts and maintain access roles in applications service desk
• Re-platform/Image/Ghost desktops and laptops
• Install/Maintain applications/software
• Setup computers for new employees
• Setup/configure/maintain video conference rooms, town halls, and training rooms, Provide IT support for 400 on-site employees at two Siemens sites in West Sacramento (between two buildings and for remote users)
• Site Project leader for site - CAT migration project
• Re-platform/Image/Ghost desktops and laptops
• Install/Maintain applications/software.
• Setup computers for new employees
• Setup/configure/maintain video conference rooms, town halls and training rooms, -users
• Install, configure, and maintain hardware and software on workstations on LAN and Gateways
• Work with IT group to support department as needed, -users.
• Migrate customers from mainframe to Windows NT
• Configure network environment, provide end-user training for hardware and software, configure workstations, research and resolve issues arising from migration

• Supported end users and remote users.
• Re-platformed/Imaged/Ghosted desktops and laptops
• Install applications/software.
• Set up new users and their computers to log on to the network in the active directory system.

Imaged over 600 IBM Pentium 4 PCs and laptops, rolled out to end-users, and provided.

• Replaced defective components and parts on malfunctioning computers and office machines.
• Assisted customers with technical support inquiries
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• Work with implementation group to install hardware and software
• Support end users

• Setup desktops and laptops with WK 2000; win 95, 98 & NT4.0
• Create and maintain user accounts in Novell & WinNT 4.0 environment
• Re-image workstations and configured them to log on to network
• Install hand-held devices such as Palm Pilots, Visors, and so on

• Help create and maintain user accounts in Novell and WinNT 4.0 environment
• Setup desktops and laptops with WK2000, Win 95, 98 and NT4.0
• Re-image workstations from Network and configure PCs for Microsoft outlook 98, Lotus notes, and Dial-in
• Install and setup company proprietary software
• Convert token-ring systems to Ethernet environment and migrate Novell users to NT Domain
• Provide IT support to other companies including USPS, Providian Financial, GE Capital and Levi Strauss and Co

• Performed troubleshooting to correct computer hardware and software malfunctions.
• Performed installation, maintenance, and repair for complex internal computer hardware and various software applications.
• Linked computers to network and peripheral equipment
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Set up and maintained user accounts and client access.
• Diagnosed and troubleshot hardware, software and network issues

• Deployed devices across multiple facilities, connecting hardware to central network hubs for multi-site interconnectivity.
• Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
• Configured hardware, devices, and software to set up workstations for employees.
• Installed and configured operating systems and applications.
• Patched software and installed new versions to eliminate security problems and protect data.

• Install hardware, software and configure workstations
• Provide technical support
• Help end-users to setup and configure applications
• Setup and configure laptops

• Install hardware, software and configure systems according to customers' needs.
• Maintain technical support and provide IT service.
• Maintain account relationships.

• Provide hardware and software technical assistance to end-users.
• Set up file servers and workstations using NICS in Novell NetWare v3.x and v4.x platforms.
• Setup Windows NT workstations using NICS
• Install various software applications and upgrade hardware.