Rafael A Murcia Jr
Metairie,LA
Summary
Proven leader in hospitality, adept at operations management and staff training, with a track record of enhancing food safety and reducing shrinkage rates by implementing loss prevention measures at Begue's Royal Sonesta Hotels. Excels in fast-paced environments, demonstrating a strong sense of personal responsibility and the ability to adapt quickly.
Overview
15
15
years of professional experience
Work History
Kitchen Supervisor/Cook's Assistant
Tastee Restaurant
06.2024 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
Banquet Bartender/Server Assistant
Vincents Italian Restaurant
01.2021 - Current
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
Captain/Barender
Tableau Restaurant, Dickie Brennan's
03.2018 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Key Holder Supervisor
Z Gallerie Furniture Store
04.2016 - 05.2018
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Assistant Floor Manager
Begue's Royal Sonesta Hotels
08.2009 - 03.2015
- Implemented loss prevention measures to minimize theft occurrences, resulting in decreased shrinkage rates.
- Handled escalated customer concerns professionally while effectively finding solutions to meet their needs.
- Initiated cross-training programs for employees leading towards a more versatile workforce capable of handling various positions within the store.
- Facilitated smooth store operations with diligent delegation of tasks to appropriate team members.
Education
Bachelor of Arts - Culinary Arts
Delgado Community College,
New Orleans, LA04-1990
Skills
- Food safety
- Inventory control
- Operations management
- Staff training
Portuguese, Spanish
I have been a Spanish,Portuguese translated for different companies.
Languages
Spanish
Professional Working
Timeline
Kitchen Supervisor/Cook's Assistant
Tastee Restaurant
06.2024 - Current
Banquet Bartender/Server Assistant
Vincents Italian Restaurant
01.2021 - Current
Captain/Barender
Tableau Restaurant, Dickie Brennan's
03.2018 - 03.2020
Key Holder Supervisor
Z Gallerie Furniture Store
04.2016 - 05.2018
Assistant Floor Manager
Begue's Royal Sonesta Hotels
08.2009 - 03.2015
Bachelor of Arts - Culinary Arts
Delgado Community College,
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