Rafael A Reyes
Hallandale Beach
Summary
Compassionate and motivated healthcare professional with newly earned Certified Nursing Assistant (CNA) credentials and current enrollment in a Licensed Practical Nursing (LPN) program. Proficient in patient care, safety, and therapeutic communication, supported by a strong understanding of infection control and teamwork dynamics. Over five years of experience in hospitality and customer service enhance exceptional communication skills, a collaborative spirit, and training abilities. Committed to delivering high-quality, patient-centered care characterized by empathy, professionalism, and meticulous attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/Server – Trainer Certified
Pinstripes
11.2023 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Cashier/Barista
Pura Vida Miami
04.2023 - 11.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Bartender/Server
The Tavern at Metropole
10.2022 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Front Desk Clerk/Receptionist
Days Inn Oceanfront
05.2022 - 10.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Business Center Resolution Specialist
Samsung Electronics Home Appliances America
10.2019 - 05.2022
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Improved customer satisfaction by resolving complex issues promptly and professionally.
Server
Seacrets Jamaica USA
05.2019 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Front Desk Clerk/Receptionist
Hilton Oceanfront Ocean City
05.2019 - 09.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Hotel Reservation Specialist
Wyndham Resorts
11.2016 - 04.2019
- Coordinated with front desk staff to communicate special requests or needs of incoming guests, ensuring a tailored experience upon arrival.
- Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
- Increased customer satisfaction by efficiently managing reservations and addressing guest inquiries.
Education
Licensed Practical Nursing Program - Practical Nursing
Mcfatter Technical College
Davie, Florida05.2026
B.A - Mass Communication And Public Relations Management
Universidad Autonoma De Santo Domingo (UASD)
Dominican Republic 12.2020
Skills
- Supportive interpersonal skills
- Monitoring of vital signs
- Direct patient support
- Proficient in HIPAA regulations
- Infection control expertise
- Accurate clinical documentation
- Customer service expertise
- Effective time management
- Bilingual proficiency in English and Spanish
Certification
- Basic Life Support (BLS/CPR) American Heart Association - 2025-06
- Certified Nursing Assistant (CNA), Florida Board of Nursing – 2025-08
Timeline
Bartender/Server – Trainer Certified
Pinstripes
11.2023 - Current
Cashier/Barista
Pura Vida Miami
04.2023 - 11.2023
Bartender/Server
The Tavern at Metropole
10.2022 - 07.2023
Front Desk Clerk/Receptionist
Days Inn Oceanfront
05.2022 - 10.2022
Business Center Resolution Specialist
Samsung Electronics Home Appliances America
10.2019 - 05.2022
Server
Seacrets Jamaica USA
05.2019 - 09.2019
Front Desk Clerk/Receptionist
Hilton Oceanfront Ocean City
05.2019 - 09.2019
Hotel Reservation Specialist
Wyndham Resorts
11.2016 - 04.2019
Licensed Practical Nursing Program - Practical Nursing
Mcfatter Technical College
B.A - Mass Communication And Public Relations Management
Universidad Autonoma De Santo Domingo (UASD)
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