Elijah Pena
Summary
Goal-oriented associate motivated to leverage successful customer satisfaction with a background in Ecommerce position. Excel at delivering first-rate customer service in fast-paced, high-volume retail and food industry environments. Recognized for customer service and quality completion skills. Well-organized and dedicated crew member bringing over five years of experience, energetic nature, and expertise in customer satisfaction. Superior in organizing ingredients, collecting waste, and working with little oversight to optimize performance. A highly-motivated employee with a desire to take on new challenges. A strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Self-motivated Operations Attendant experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting a positive environment.
Overview
8
8
years of professional experience
Work History
Server/ Bartender
Whiskey Diablo
09.2024 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Implemented efficient workflow processes that improved service speed and accuracy.
- Resolved guest complaints promptly, ensuring satisfaction and repeat business opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Server
Mineshaft Oshkosh
08.2023 - 08.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently during peak hours, optimizing workflow and service speed.
- Trained new staff on menu knowledge, operational procedures, and customer engagement techniques.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Implemented upselling techniques to enhance guest experience and increase average check size.
- Resolved customer complaints promptly, maintaining positive dining experiences and reinforcing brand loyalty.
Shipment From Store Associate
Walmart
03.2020 - 12.2023
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations. Helping keep Woodstock Walmart ranked third in the nation for accurate sales.
- Fulfilled Walmart customer importance motto by always looking to help when out on store floors, and had many compliments on friendly customer service.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Presented myself ready to work everyday by going and completing work in a timely fashion to meet order deadlines.
- Coordinated efficient restocking of the sales floor with current merchandise and accurate signage for current promotions.
Operations Attendant and Floor Lead
UWO Student Recreation and Wellness Center
10.2020 - 07.2023
- Served guests with an enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Built relationships with members and guests and created a welcoming and warm environment that promoted future visits.
- Welcomed, greeted, and interacted with members and guests and verified proper equipment operation.
- Monitored patrons and equipment to prevent accidents.
- Served visitors by greeting, welcoming, and directing them to appropriate personnel.
- Opened and closed the establishment on time with proper setup and procedure.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted in maintaining equipment functionality through regular inspections and minor repairs.
- Ensured safety and cleanliness of recreational facilities for optimal user experience.
- Trained new staff on operational procedures, safety protocols, and customer service standards.
- Developed training materials to enhance onboarding processes for new hires in operations team.
Kitchen Crew
BBQ King
05.2017 - 08.2019
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads. Which happened often in lunch and Dinner hours.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Education
High School Diploma -
Woodstock North High School
Woodstock, ILSkills
- Verbal and written communication
- Consistent work performance
- Effective customer engagement
- Order Accuracy
- Interpersonal Communication'
- Supportive interpersonal skills
- Achieving sales targets
- In-depth product knowledge
- Workstation cleaning
- Problem-Solving Skills
- Time Management
- Scheduling
- Customer Service
- Equipment Maintenance
- Teamwork and Collaboration
- Dependable and honest
Activities and Honors
- UWO Track and Field- National Qualifier
- Volunteered for Make A-Wish charity ball (2015-2018)
- Volunteered at Day By Day Warming Shelter (2022)
Timeline
Server/ Bartender
Whiskey Diablo
09.2024 - Current
Server
Mineshaft Oshkosh
08.2023 - 08.2024
Operations Attendant and Floor Lead
UWO Student Recreation and Wellness Center
10.2020 - 07.2023
Shipment From Store Associate
Walmart
03.2020 - 12.2023
Kitchen Crew
BBQ King
05.2017 - 08.2019
High School Diploma -
Woodstock North High School
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