Rafael Amaya
San Diego,CA
Summary
Passionate in technology eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding in operating systems and use of computer applications. Motivated to learn, grow and excel in Information Technology.
Overview
9
9
years of professional experience
Work History
Information Technology Business Manager
San Diego Superior Court
2015.08 - Current
- Defines objectives and deliverables that support business and project goals in collaboration with IT management and operational stakeholders.
- Communicates project expectations to team members and stakeholders in an effective, timely and clear manner.
- Sets and continually manages project expectations and guidelines with team members and stakeholders.
- Confers with end users, operational units and/or business analysts to define project requirements using business requirements and gap analyses.
- Collaborates with project team members and stakeholders to develop project plans using tools and techniques such as work breakdown structures, MS Project, MS Word, and MS Excel.
- Creates an integrated project schedule with assigned resources.
- Estimates and forecasts schedule and resource requirements needed to produce project deliverables.
- Monitors project performance; compares project schedules and timelines.
- Communicates plans and project schedule updates to stakeholders using project management tools, reports, tracking charts, checklists, and project scheduling software.
- Analyzes risk and documents its project impact; establishes contingency planning efforts, identifies trigger events, and implements corrective actions.
- Develops and executes project quality management practices such as plan-do-check-act (PDCA), quality assurance, and quality control practices.
- Manages and tracks testing and validation activities such as unit testing, integration testing, and user acceptance testing (UAT).
- Develops and executes test plans; coordinates with technology teams such as infrastructure and engineering, application development, change management, and service delivery.
- Coordinates readiness testing, transition, and handoffs to court customer or operational unit; manages transition of new project implementation from solution to steady-state support team; participates in post-production go-live support and provides onsite support when needed.
- Develops and executes project review activities; captures lessons learned to ensure project learning for future projects.
- Reviews new and existing systems design projects and procurement or outsourcing plans for compliance with Judicial Council standards and court architectural plans.
- Identifies and resolves issues and conflicts within and between various project teams.
- Reports progress and provides updates to IT management and at project team meetings.
- Develops case management training guides and tip sheets for court operations areas and courtrooms; trains small groups of court operations staff.
- Train staff using various Court applications to perform their daily job functions.
- Interpret policies and procedures to comply with statistics submitted to the Judicial Council.
- Work along all Court departments to identify issues that can be performed more efficiently and provide guidance and/or tools to achieve those results.
Lead Management Intern
City Of San Diego - Public Utilities Department
2015.10 - 2016.10
- Created, maintained, and updated spreadsheets as new data became readily available.
- Performed research and analysis on various data sheets
- Access SAP to collect water accounts data to draft reports.
- Prepared Excel spreadsheets with data used to create visuals such as graphs.
- Provide assistance on training employees using the Advanced Metering Infrastructure (AMI) application.
Education
Certificate - Geographic Information Systems
San Diego Mesa College
San Diego, CAMaster of Science - Management Information Systems
National University
La Jolla, CA09.2020
Bachelor of Arts - Public Administration
San Diego State University
San Diego, CA05.2016
Skills
- Bilingual
- Microsoft Office
- Customer-oriented
- Strong research skills
- Quick learner
- Attention to detail
- Self-management
- Conflict resolution
- Organized
- Computer-savvy
- Interpersonal skills
- Records Management
Volunteer Work
Computer 2 Kids San Diego - Volunteer
- Computer Refurbishing, inspect all incoming technology donations to determine if the hardware is reusable.
- Complete hardware testing and troubleshooting on all systems, testing RAM, optical drives, and power supplies along with other components as needed.
- Replace with hard drive containing the new operating system currently Microsoft Windows and Office 10.
- Activating the systems for distribution.
Timeline
Lead Management Intern
City Of San Diego - Public Utilities Department
2015.10 - 2016.10
Information Technology Business Manager
San Diego Superior Court
2015.08 - Current
Certificate - Geographic Information Systems
San Diego Mesa College
Master of Science - Management Information Systems
National University
Bachelor of Arts - Public Administration
San Diego State University
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