Rafael Andres Nieves Rojas
US Army
Killeen,TX
24
years of professional experience
Skilled professional looking for a challenging position where I can use all my military and civilian knowledge and experience in customer service and leadership skills to contribute to the company success and growth.
Work History
Order Filler
1 Year 8 Months- Ensured accurate order fulfillment by efficiently picking and packing items for stores delivery.
- Operated material handling equipment to transport products within warehouse environment.
- Collaborated with team members to maintain inventory accuracy and organization.
- Implemented safety protocols to minimize workplace hazards and ensure compliance.
- Identified process inefficiencies and proposed solutions to enhance workflow productivity.
- Maintained clean and orderly workspaces to promote efficient operations and safety compliance.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
15T BLACK HAWK HELICOPTER MECHANIC
6 Years 11 Months- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Rigged cables, linkages and hydraulic components.
- Executed corrosion control measures on various components.
- Performed scheduled and unscheduled aircraft maintenance tasks.
- Updated maintenance and repair logs according to services performed and submitted reports to supervisors for review.
- Operated ground support equipment during aircraft servicing.
- Utilized precision tools for accurate measurements and adjustments.
- Maintained aircraft environmental systems, oxygen systems, fire extinguishing systems and utility systems.
- Supervised and completed flight line foreign object prevention walks.
- Interpreted technical manuals to perform proper procedures.
- Replaced damaged or worn parts in aircraft systems.
- Maintained accurate records of completed maintenance work.
- Disassembled units and inspected parts for wear with micrometers, calipers and gauges.
- Diagnosed and repaired aircraft mechanical issues efficiently.
- Inspected aircraft systems for routine maintenance and repairs.
- Maintained records of inspections, maintenance and repairs performed.
- Replaced worn or damaged parts using hand tools, power tools and precision measuring instruments.
Store Manager
1 Year 1 Month- Streamlined workflow processes to reduce costs and increase efficiency.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Fostered positive relationships with clients and vendors.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Established effective communication channels within organization.
- Managed risk mitigation strategies across all operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated contracts with suppliers for cost-effective solutions.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
Assistant Store Manager
3 Years 3 Months- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established effective communication channels within organization.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Developed and implemented operational policies and procedures.
- Negotiated contracts with suppliers for cost-effective solutions.
- Analyzed market trends to identify growth opportunities.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Cultivated a positive work environment promoting teamwork.
- Fostered positive relationships with clients and vendors.
- Delegated work to staff, setting priorities and goals.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Carrier
12 Years 1 Month- Cleaned and checked over vehicle after completion of daily deliveries.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Managed time effectively to meet tight deadlines.
- Sorted and distributed mail to designated routes efficiently.
- Processed incoming and outgoing mail accurately.
- Provided excellent customer service in a professional manner.
- Collect daily cash deposits in different stores and make bank deposits.
- Deliver merchandise and stocks bettwen stores.
Education
ASSOCIATE DEGREE - Automotive Technology
Skills
5 years of military experience doing schedule and unscheduled maintenance on aircrafts.
Technical Documentation Interpretation.
Ability to work as a part of a team or independently.
Demonstrates proficiency in leading peers on maintenance.
Excellent communications skills.
Use of different tools and/or equipments used to do maintenance.
Over 10yrs of customer service and sales experience in automotive oriented market.
Over 3yrs of warehouse experience downloading and uploading merchandise.
Over 8yrs doing inventories and taking merchandise accountability.
Bilingual (spanish-english).
Product picking
Warehouse safety
Heavy lifting
Forklift operation
Product location
Pallet arrangement
Stock organization
Loading and unloading
Education and Training
other
Timeline
Order Filler
Walmart
12.2024 - CurrentRead More
15T BLACK HAWK HELICOPTER MECHANIC
US Army
09.2019 - CurrentRead More
Store Manager
Tecnicentros Mundial
11.2017 - 12.2018Read More
Assistant Store Manager
Tecnicentros Mundial
07.2014 - 10.2017Read More
Carrier
Tecnicentros Mundial
05.2002 - 06.2014Read More
UNIVERSIDAD DE PUERTO RICO RECINTO DE CAROLINA
ASSOCIATE DEGREE from Automotive Technology
Read More