Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic
Rafael & Daisy Reyes

Rafael & Daisy Reyes

Pflugerville,TX

Summary

Dynamic professional with extensive experience at the U.S. Army Corps of Engineers, excelling in visitor engagement and safety compliance. Proven ability to manage high-stress situations while delivering exceptional customer service. Skilled in maintaining park facilities and enforcing regulations, demonstrating strong communication and teamwork capabilities. Committed to enhancing visitor experiences through proactive support and maintenance.

Professional operations professional ready to enhance park visitor experiences. Skilled in guest services, safety protocols, and efficient park maintenance. Strong focus on collaboration and adaptability ensures seamless team operations and achievement of goals. Reliable, with proactive approach to addressing changing needs and delivering exceptional results.

Overview

47
47
years of professional experience

Work History

Park Operations Host/Maintenance

U.S. Army Corps of Engineers, USACE
10.2024 - 09.2025
  • Assisted visitors with park information and facility navigation.
  • Monitored park activities to ensure safety and compliance with regulations.
  • Maintained cleanliness of park facilities and surrounding areas.
  • Supported event setup and coordination for community programs.
  • Operated park maintenance equipment under supervision for routine upkeep tasks.
  • Participated in training sessions on safety protocols and customer service best practices.
  • Provided excellent customer service through timely information sharing and assistance to park visitors.
  • Contributed to team efforts to maintain park grounds, ensuring a visually appealing environment.
  • Enhanced park visitor experience by maintaining clean, safe, and welcoming facilities.
  • Maintained accurate inventory levels of supplies, equipment, and merchandise for seamless daily operations.
  • Enforced park rules and regulations for the safety of all guests and staff members.
  • Greeted guests and answered general questions about park and Rules and Regulations.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Federal Law Enforcement Officer

U.S. Customs and Border Protection
06.1997 - 09.2020
  • Conducted interviews of victims, witnesses, and suspects to gather crucial information for investigations.
  • Prevented potential terrorist threats through targeted surveillance operations and intelligence gathering efforts.
  • Utilized advanced technical skills to analyze electronic evidence relevant to complex cases successfully concluding them.
  • Prepared reports, kept investigation records, and maintained all case-related paperwork.
  • Interviewed witnesses and suspects.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Gathered facts from interviews of suspects, witnesses, and complainants.

First Sergeant

U.S. Army Active Duty
11.1978 - 12.2005

1. First Sergeant for 152 Soldiers, Responsible for soldier welfare, discipline, training, education, and development while maintaining higher standards. Acted as the Commander's advisor on all engineer matters, supervising complex operations like bridging, demolitions, and obstacle breaching, and managing sustainment/logistics for combat engineering tasks, ensuring the unit's readiness to enable maneuver forces.

2. Responsible for the logistic, planification, support and tactical employment of personnel during missions.

Education

Bachelor of Science - Computer Science

Louisiana State University
Baton Rouge, LA
05-1996

Skills

  • Greeting & assisting visitors with directions, local info
  • Answering questions about park rules, fees, programs
  • Handling complaints and managing expectations calmly
  • Excellent verbal/written communication
  • Managing reservations & check-in/out processes
  • Maintaining records & logs
  • Office duties (cleaning, restocking)
  • Light cleaning (restrooms, campsites, picnic areas)
  • Landscaping (raking, litter pickup)
  • Cleaning fire rings, sweeping
  • Inspecting/reporting equipment needs
  • Patrolling grounds to monitor activity
  • Enforcing quiet hours, parking rules
  • Extinguishing unsafe campfires
  • Reporting issues/violations to staff (not enforcing law)
  • Adaptability & self-motivation
  • Initiative & good work habits
  • Teamwork & liaison with staff
  • Physical ability for rounds & tasks

Affiliations

U.S. Army Corp of Engineer Corp

Disable American Veteran

American Legion

Languages

Spanish
Native or Bilingual

Timeline

Park Operations Host/Maintenance

U.S. Army Corps of Engineers, USACE
10.2024 - 09.2025

Federal Law Enforcement Officer

U.S. Customs and Border Protection
06.1997 - 09.2020

First Sergeant

U.S. Army Active Duty
11.1978 - 12.2005

Bachelor of Science - Computer Science

Louisiana State University