Rafaelisa Luis
Los Angeles,CA
Summary
Dynamic Principal Clinical Informatics Nurse with extensive experience at Kaiser Permanente, excelling in building smarttext and collaborating with interdisciplinary teams. Proven track record in enhancing EMR systems and leading successful projects, while mentoring staff to improve clinical practices. Strong analytical skills combined with effective communication foster comprehensive patient support and quality care.
Overview
32
32
years of professional experience
Work History
Principal Clinical Informatics Nurse
Kaiser Permanente System Solution and Deployment
07.2025 - Current
- Transitioned to Clinical Content team managing five domains: Life Care Planning, Urgent Care, LGBTQ+, Genetics and Ortho.
- Maintain/Create new smartsets, smarttext, smartlist and smartphrases for each domain.
- Create and update agenda; meet on a monthly/quarterly basis
- Manage both SCAL and GA
- Collaborated with interdisciplinary teams to ensure comprehensive patient support.
Informatics Practice Specialist II
Kaiser Permanente Systems, Solution and Deployment
07.2020 - 10.2025
- Job promotion
- Manage both SCAL and Hawaii
- Continue to maintain Home Health/Hospice module through projects and monthly enhancements (HOPE, Kern Optimization, System upgrades, Hospice go live in Hawaii, OASIS E for both SCAL and Hawaii).
- Served as a subject matter expert on clinical best practices, contributing to the development of policies and procedures across the organization.
Informatics Practice Specialist I
Kaiser Permanente System Solution and Deployment
07.2013 - 07.2020
- Certified in Epic System's Home Health and Hospice module
- Lead multi-disciplinary team int he implementation of the Hospice module for the entire SCAL region.
- Continue to work with Home Health/Hospice agencies in enhancing the working of the EMR system thru numerous enhancements and projects (SHP, Snapboard, Rover, EGSS, Hospice Non-Covered Documentation, etc).
- Assist users/agencies in resolving issues as it relates to system vs. workflow
- Create Key Messages, Job Aides, and provide in-services.
- Manage Home Health projects, such as OASIS implementation; including monthly enhancements.
Nursing Quality Manager and Informatics
Kaiser Permanente West Los Angeles Medical Center
08.2007 - 07.2013
- Collaborated with the regional KPHC team (Systems, Solution and Deployment) in the implementation of new projects/enhancements as it relates to the EMR system (Bar-coding, medication reconciliation, Stork, e-PIMS, bi-annual system upgrades).
- Conducted root cause analysis to identify process inefficiencies and improve service delivery.
- Collaborated with multidisciplinary teams to ensure compliance with accreditation standards.
- Mentored staff on best practices in quality control and improvement methodologies.
- Facilitated training sessions on quality improvement tools for healthcare personnel.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
Clinical Systems Nurse Project Manager
Kaiser Permanente System Solution and Deployment
08.2005 - 08.2007
- Worked with a multi-discplinary team in the deployment of KP Health Connect (EMR system) in the entire SCAL region.
- Certified in Inpatient Orders, Order Transmittal and Optime.
Clinical Nurse-Labor and Delivery
Good Samaritan Hospital
01.1994 - 07.2005
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
- Educated patients and families to increase understanding of condition and best ways to manage.
- Mentored junior nurses, fostering professional development and clinical skills enhancement.
- Conducted quality assurance audits to ensure compliance with healthcare standards.
- Led nursing teams in implementing evidence-based practices to enhance patient outcomes.
- Responded to patient emergencies to provide prompt and correct intervention .
Education
Master of Science - Nursing Administration
University of California, Los Angeles
Los Angeles, CA05-2005
Bachelor of Science - Nursing Science
University of Southern California
Los Angeles, CA06-1991
Skills
- Certified in Home Health and Hospice
Timeline
Principal Clinical Informatics Nurse
Kaiser Permanente System Solution and Deployment
07.2025 - Current
Informatics Practice Specialist II
Kaiser Permanente Systems, Solution and Deployment
07.2020 - 10.2025
Informatics Practice Specialist I
Kaiser Permanente System Solution and Deployment
07.2013 - 07.2020
Nursing Quality Manager and Informatics
Kaiser Permanente West Los Angeles Medical Center
08.2007 - 07.2013
Clinical Systems Nurse Project Manager
Kaiser Permanente System Solution and Deployment
08.2005 - 08.2007
Clinical Nurse-Labor and Delivery
Good Samaritan Hospital
01.1994 - 07.2005
Master of Science - Nursing Administration
University of California, Los Angeles
Bachelor of Science - Nursing Science
University of Southern California