Rafael Jaime Carmona López
Orlando,FL
Summary
Seasoned professional with a proven track record in strategic management and leadership, demonstrated at Almacenes Éxito and as an Executive Director at Manantial Esperancista. Excelled in fostering partnerships, enhancing customer satisfaction, and leading teams to achieve organizational goals. Skilled in marketing and academic project development, with a strong service orientation and interpersonal skills.
Overview
26
26
years of professional experience
Work History
Customer Service Analyst
Almacenes Éxito
, Colombia
01.2000 - 01.2015
- Monitored and analyzed customer service processes to identify areas for improvement, and ensure high-quality service delivery.
- Acted as a liaison between customers and internal departments to address inquiries, complaints, and service-related issues promptly and effectively.
- Developed and implemented customer service strategies to enhance customer satisfaction and loyalty.
International Professor – Master's Programs
Ibero-American University of Science and Technology (UNICIT)
Santiago, Chile
01.2011 - 01.2014
- Developed partnerships between the university and external organizations to promote research collaborations.
- Integrated technology into regular classroom use for student engagement and learning.
- Organized seminars, workshops or other events related to topics within the discipline.
International Professor – Undergraduate Programs
Diego Portales University (UDP)
Santiago, Chile
01.2010 - 01.2014
- Taught Marketing, Administration, and Human Resources courses.
- Designed and implemented academic plans for accounting and management control programs.
- Supervised graduate students in their thesis research projects.
Strategy Area Coordinator
Pontifical Bolivarian University (UPB)
01.2007 - 01.2010
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Resolved customer complaints in a professional manner while adhering to company policies and regulations.
- Coordinated and supervised the daily operations of a large office area.
Executive Director
Manantial Esperancista
01.2005 - 01.2007
Commercial Director
Cedecomputo
01.2003 - 01.2005
Commercial Director
Centro Empresarial Educativo CEMPED
01.1989 - 01.2005
Education
MBA - Business Administration
EAFIT University
Specialization - Human Development Management
EAFIT University
Bachelor’s - Business Administration
Cooperative University of Colombia (UCC)
Technical Degree - Computer Programming
Cedecomputo
Skills
- Leadership
- Teamwork
- Strategic Management
- Marketing
- Academic Project Development
- Advisory
- Interpersonal skills
- Service Orientation
Languages
Spanish
Native/ Bilingual
English
Elementary
Timeline
International Professor – Master's Programs
Ibero-American University of Science and Technology (UNICIT)
01.2011 - 01.2014
International Professor – Undergraduate Programs
Diego Portales University (UDP)
01.2010 - 01.2014
Strategy Area Coordinator
Pontifical Bolivarian University (UPB)
01.2007 - 01.2010
Executive Director
Manantial Esperancista
01.2005 - 01.2007
Commercial Director
Cedecomputo
01.2003 - 01.2005
Customer Service Analyst
Almacenes Éxito
01.2000 - 01.2015
Commercial Director
Centro Empresarial Educativo CEMPED
01.1989 - 01.2005
MBA - Business Administration
EAFIT University
Specialization - Human Development Management
EAFIT University
Bachelor’s - Business Administration
Cooperative University of Colombia (UCC)
Technical Degree - Computer Programming
Cedecomputo
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