Rafaella Prieto
Orlando,FL
Summary
I'm a very driven, optimistic, and realistic hard worker who understands the importance of setting goals and how to reach them. I enjoy leading while also working with others and ensuring that tasks are completed effectively and efficiently. Finally, I am a very creative person who harnesses that skill and applies it to every corner of my life.
Overview
2
2
years of professional experience
Work History
Team Lead
Covelli Enterprises Panera Bread
Weston, Florida
09.2022 - 05.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Identified opportunities for process improvements, implementing changes when required.
Education
High School Diploma -
Cypress Bay High School
Weston, FL06-2022
Florida International University
Miami, FLUniversity of Central Florida
Orlando, FLSkills
- Employee engagement
- Complaint resolution
- Coaching and Mentoring
- Talent Acquisition
- Performance Improvement
- Excellent time management
- Scriptwriting
- Creative Writing
- Reading Sheet Music
- Creative Thinking
- Multitasking
- Team Leadership
- Song Composition
- Teamwork and Collaboration
- Live Performances
- Vocal Exercises
- Music theory knowledge
- Performing with choirs
- Wide Singing Range
- Sight Reading
- Solo performances
- Writing Lyrics
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Italian
Elementary
American Sign Language
Elementary
Timeline
Team Lead
Covelli Enterprises Panera Bread
09.2022 - 05.2024
High School Diploma -
Cypress Bay High School
Florida International University
University of Central Florida
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