Rafedil Perez
West New York,USA
Summary
Motivated Warehouse Supervisor with record leading highly effective teams in warehouse operations. Proficient in equipment operation, work order management and inventory oversight. Focused on delivering consistent results against targets.
Overview
8
8
years of professional experience
Work History
Inventory Specialist
Uforia Dispensary
Jersey City, New Jersey
07.2024 - Current
- Oversaw daily operations and shipping and handling processes.
- Maintained accurate and up-to-date inventory records.
- Cleaned and sanitized bathrooms, kitchen, and frontend and other areas according to established protocols.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Conducted periodic inventories and physical counts of product supplies.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Customer Service Supervisor
Best Buy
Secaucus, NJ
02.2024 - 07.2024
- Oversaw the customer service team workflow to maximize customer service team productivity, and ensured efficient resolution of customer inquiries.
- Elevated performance with skilled supervision, training, work direction, and guidance for personnel.
- Addressed and resolved customer concerns and complaints.
- Reviewed and authenticated returns, exchanges, and voids.
- Coached underperforming team members with targeted action plans designed to improve their skills over time.
- A balanced cash drawer at the beginning and end of each shift.
- Informed customers of promotions and special offers to increase sales, memberships, and credit card applications.
Warehouse Supervisor
Best Buy
Secaucus, USA
05.2021 - 06.2024
- Oversaw daily warehouse operations and ensured smooth workflow
- Established operational procedures to verify incoming and outgoing shipments
- Resolved issues involving dispatched products to maintain high level of customer service
- Investigated discrepancies in inventory records and resolved issues promptly
- Optimized warehouse space to maintained organized inventory
- Coached, trained, and mentored warehouse employees in important protocols and practices
- Met peak warehouse demands with well-coordinated staff schedules and motivated team ready to handle challenging production requirements
Food Clerk
Sheridan Market
New York, USA
11.2018 - 01.2021
- Assisted customers while providing friendly customer service
- Multitasked in a fast-paced environment
- Maintained work areas and equipment clean
- Prepared and served meals in a timely manner
Supervisor
UPS
Secaucus, USA
10.2016 - 02.2018
- Maintained timekeeping information and processed / submitted payroll
- Trained workers in proper operational procedures and explained company policies
- Inspect work areas or operating equipment to ensure cleanliness or maintenance
- Meet with managers or other supervisors to stay informed with updates in operations
Education
High School -
Memorial High School
West New York06.2014
Skills
- Excellent verbal & written skills
- Proper phone etiquette
- Highly motivated and energetic worker
- Bilingual (ENGLISH AND SPANISH)
- Communication and organizational skills, detail oriented
- Punctual & good with time management
- Proficient in Microsoft Office Programs - Word / Excel / Outlook
- Complex problem solving
- Able to work as a team member and alone
References
{Provided Upon Request}
Timeline
Inventory Specialist
Uforia Dispensary
07.2024 - Current
Customer Service Supervisor
Best Buy
02.2024 - 07.2024
Warehouse Supervisor
Best Buy
05.2021 - 06.2024
Food Clerk
Sheridan Market
11.2018 - 01.2021
Supervisor
UPS
10.2016 - 02.2018
High School -
Memorial High School
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