Rafi Nikiel
Carpentersville,IL
Summary
Dedicated Tire Center Supervisor with strong skills in customer service, training staff, and ensuring safety compliance. Committed to optimizing schedules and enhancing team performance to drive operational excellence.
Overview
18
18
years of professional experience
Work History
Tire Center Supervisor
Costco Wholesale Corp
Lake in the Hills, Illinois
07.2010 - Current
- Supervised daily operations of tire center while ensuring compliance with safety protocols.
- Trained and mentored staff on tire installation and effective customer service techniques.
- Assisted customers in selecting appropriate tires based on vehicle specifications and preferences.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Developed optimized schedules for team members to enhance workflow and coverage.
Morning Merchandiser
Costco Wholesale Corp
Lake in the Hills, Illinois
07.2009 - 08.2010
- Stocked and organized merchandise on shelves for optimal presentation.
- Maintained cleanliness and safety standards throughout the sales floor.
- Discussed merchandise needs with shift supervisors.
- Assisted customers in locating items within the store when necessary.
- Kept up-to-date on current promotions, policies regarding payment, exchanges, refunds.
Major Sales Associate
Costco Wholesale Corp
Lake in the Hills, Illinois
07.2008 - 09.2009
- Greeted customers and provided assistance with product selection.
- Assisted customers in locating products and providing exceptional service.
- Handled customer inquiries and resolved complaints in a professional manner.
- Participated in regular team meetings to discuss sales strategies and improvements.
- Ensured cleanliness and safety standards were upheld throughout the store environment.
Education
Associate of Arts - Criminal Justice
William Rainey Harper College
Palatine, IL08-2011
High School Diploma -
Dundee-Crown High School
1500 Kings Rd. Carpentersville IL 6011006-2008
Skills
- Tire installation
- Customer service
- Technical training
- Schedule optimization
- Safety compliance
- Vehicle inspection
- Staff training
- Scheduling optimization
- Parts ordering
- Problem solving
- Team leadership
- Effective communication
- Policy and procedure development
- Performance management
Languages
English
Full Professional
Polish
Full Professional
Timeline
Tire Center Supervisor
Costco Wholesale Corp
07.2010 - Current
Morning Merchandiser
Costco Wholesale Corp
07.2009 - 08.2010
Major Sales Associate
Costco Wholesale Corp
07.2008 - 09.2009
Associate of Arts - Criminal Justice
William Rainey Harper College
High School Diploma -
Dundee-Crown High School