Rafiah Johnson

• Oversaw daily store operations, including staff management, customer service, and inventory control to maximize store performance.

• Assisted with the recruitment, training, and performance management of sales associates to ensure alignment with company objectives.

• Provided leadership on the sales floor, driving team engagement and motivating staff to meet and exceed sales targets.

• Ensured the store was visually appealing by maintaining displays, product arrangement, and ensuring merchandise was readily available for customers.

• Managed customer service escalations, resolving conflicts and ensuring a high level of satisfaction and brand loyalty.

• Participated in stock replenishment, visual merchandising, and store layout strategies to optimize product flow and visibility.

• Prepared daily, weekly, and monthly reports on store performance, inventory levels, and employee performance.

• Collaborated with senior management to implement promotional campaigns and seasonal marketing initiatives, driving foot traffic and sales growth.

Led and supervised a team of sales associates to achieve daily sales targets and maintain high standards of customer service.

• Managed store operations, including inventory control, visual merchandising, and maintaining a clean, organized sales floor.

• Trained, mentored, and provided ongoing support to new employees, ensuring they understood company policies, procedures, and customer service expectations.

• Handled customer inquiries, complaints, and returns, ensuring a positive shopping experience and resolving issues promptly.

• Assisted in the development and execution of sales strategies and promotions to drive revenue.

• Prepared and processed daily cash reconciliations and banking, ensuring accurate recordkeeping and adherence to company protocols.

• Supported the store manager with scheduling, performance evaluations, and setting goals for team members.

• Ensured compliance with company safety protocols, loss prevention policies, and inventory management standards.

• Planned and led team meetings to review business results and communicate new and ongoing priorities.

• Lead and manage a team of up to 10 staff members in providing exceptional customer service to up to at least 350 customers daily
• Train new associates in all aspects of store operations, including sales, inventory management, and customer service
• Maintain Knowledge of current sales and promotions, policies regarding payment and exchanges, and health and safety protocols
• Process new shipments and manage the receiving backstock area

• Consistently executes plans that ensure the company's mission of serving families and children, in alignment with company values at multiple locations each week
• Ensure compliance with all federal, state, and local laws daily with inspections of proper procedures and protocols
• Interpreted and explained work procedures and policies to brief staff.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Managed day-to-day operations of the department including scheduling tasks and assigning duties.
• Developed instructional materials and coordinated educational content to enhance curriculum development.
• Incorporated current technology into instruction to provide comprehensive guidelines for educators.
• Trained and coached teachers to effectively implement educational content and instructional materials.