Rafie Martin
Bremerton,WA
Summary
Detail-oriented professional with 22.5+ years of experience and a proven knowledge of buyer awareness, inventory control, and merchandising. Aiming to leverage my skills to successfully fill the role within your company.
Overview
25
25
years of professional experience
Work History
Operations Assistant Manager
HOME DEPOT
05.2009 - 05.2024
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Conduct store audits to identify problem areas or procedural deficiencies
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Enforce safety, health, and security rules.
- Managed financial aspects of the store, including budgeting, profit and loss analysis, and cost control measures to maximize profitability while maintaining high-quality standards.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
Assistant Manager
WENDY'S INC
08.2004 - 12.2009
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service.
Supervisor
KFC CORPORATION
01.1999 - 08.2004
- Maintain sanitation, health, and safety standards in work areas
- Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift.
Education
High School Diploma -
Washington High School
05.2002
Skills
- Leadership skill
- Teamwork
- Performance tracking
- Customer service
- Adaptability
- Conflict resolution
- Communication
- Critical thinking
- Analytical
- Time management
References
References available upon request
Timeline
Operations Assistant Manager
HOME DEPOT
05.2009 - 05.2024
Assistant Manager
WENDY'S INC
08.2004 - 12.2009
Supervisor
KFC CORPORATION
01.1999 - 08.2004
High School Diploma -
Washington High School