Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rafin Radiyat

Warren,MI

Summary

Dynamic and results-driven professional with extensive experience in restaurant operations management at Birdbox. Proven track record in enhancing customer engagement and resolving complaints effectively. Skilled in inventory control and employee schedule management, consistently promoting brand standards while fostering a positive team environment. Committed to delivering exceptional service and achieving business goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Barista

Ding Tea
02.2019 - 10.2021
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Cashier

Chillbox Convenience Stores
11.2021 - 06.2022
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Sales Representative

Erie Home
06.2022 - 10.2023
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Stayed current on company offerings and industry trends.
  • Maintained current knowledge of evolving changes in marketplace.
  • Negotiated prices, terms of sales and service agreements.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Restaurant Manager

Birdbox
11.2023 - 04.2024
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Education

High School Diploma -

Fitzgerald High School
Warren, MI

Skills

  • Restaurant operations management
  • Brand standards promotion
  • Employee schedule management
  • Customer engagement
  • Team management
  • Inventory control and record keeping
  • Complaint resolution

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Spanish
Limited Working

Timeline

Restaurant Manager

Birdbox
11.2023 - 04.2024

Sales Representative

Erie Home
06.2022 - 10.2023

Cashier

Chillbox Convenience Stores
11.2021 - 06.2022

Barista

Ding Tea
02.2019 - 10.2021

High School Diploma -

Fitzgerald High School

Similar Profiles

CREATE PROFILE