Rafiq Carrington
Richmond,VA
Summary
Detail-oriented and highly organized Clerical Professional with 5+ years of experience providing administrative, office support, records management, and customer service in fast-paced environments. Proven ability to manage data entry, scheduling, filing systems, document preparation, and office communications while maintaining accuracy and confidentiality. Strong proficiency in Microsoft Office Suite, office equipment, and administrative procedures. Recognized for excellent organizational skills, professionalism, and the ability to prioritize multiple tasks effectively.
Overview
11
11
years of professional experience
Work History
Insurance Claims Processor
GEICO
Atlanta GA
02.2020 - 05.2026
- Processed insurance claims efficiently, ensuring accuracy and compliance with established guidelines.
- Reviewed policy documents and supporting materials to validate claim eligibility and coverage.
- Collaborated with adjusters to resolve discrepancies and expedite claim resolutions.
- Mentored junior staff on best practices for claim processing and documentation standards.
- Trained new team members on software systems used for claims processing and reporting functions.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums and refunds.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Claims Processing Specialist
The General
Atlanta GA
01.2017 - 02.2020
- Processed claims efficiently, ensuring adherence to company policies and regulatory guidelines.
- Reviewed documentation for accuracy, resolving discrepancies to maintain data integrity.
- Collaborated with cross-functional teams to streamline claims processing workflows.
- Mentored junior staff on best practices in claims handling and customer service standards.
- Analyzed claim trends to identify areas for operational improvement and cost reduction.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
Administrative Assistant
Robert Half
Richmond VA
06.2015 - 12.2016
- Supported daily office operations by managing records, documents, and administrative tasks.
- Answered multi-line phone systems and directed calls to appropriate departments.
- Assisted with payroll documentation and employee record maintenance.
- Prepared meeting materials, reports, and correspondence.
- Entered and verified data while ensuring compliance with company standards.
- Maintained organized filing systems for quick document retrieval.
- Managed scheduling and coordinated meetings for executive leadership team.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Science - Business Administration
Virginia State University
Petersburg VA05-2016
High School Diploma -
John Marshall High School
Richmond VA06-2012
Skills
- Claims analysis
- Verbal communication
- Data entry proficiency
- Assertiveness
- Written communication
- Paperwork processing
- Recordkeeping organization
- Adaptability
- Computer proficiency
- Claims processing
- Decision-making
Timeline
Insurance Claims Processor
GEICO
02.2020 - 05.2026
Claims Processing Specialist
The General
01.2017 - 02.2020
Administrative Assistant
Robert Half
06.2015 - 12.2016
Bachelor of Science - Business Administration
Virginia State University
High School Diploma -
John Marshall High School