Rafique Kwadwo Agyare

At the University of Education, I excelled as a Network Administrator, enhancing network security and system upgrades, leading to a 20% improvement in system efficiency. My adeptness in technical support and interpersonal communication significantly boosted user satisfaction and network reliability. Business-minded Network Administrator with 10 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.

• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Collaborated with team of 3 in the development of Learning Management System.
• Supervised team of over 100 staff members.
• Achieved seamless network performance by completing the configuration and optimization of all network routers and switches with accuracy and efficiency.
• Documented and resolved a critical network security vulnerability which led to enhanced system protection and prevented potential data breaches..
• Achieved a 30% reduction in system downtime by introducing Nagios for real-time network monitoring and alerting tasks..

• Network Administration, IPMC-Ghana - 8 months

As a Network and Systems Administrator at the University of Education, Winneba, I have successfully managed and executed a variety of essential IT projects that have bolstered the university’s technological capabilities. My accomplishments include the implementation and management of the Learning Management System (LMS), which has streamlined and enhanced our online educational offerings. I also led the deployment of a robust Network Access Control (NAC) system, ensuring secure network access and compliance across the campus. Furthermore, I have overseen the installation and termination of Fiber-optic networks, significantly improving our network's performance and reliability. In addition to these projects, I provide comprehensive end-user IT support, assisting faculty members with both hardware and software issues, ensuring they have the tools they need to excel in their teaching and administrative duties.

In addition to my technical expertise and hands-on experience in network and systems administration, I am deeply committed to continuous learning and staying up-to-date with the latest advancements in IT. I thrive in collaborative environments and take pride in my ability to effectively communicate complex technical concepts to non-technical stakeholders. My proactive approach to problem-solving, combined with my passion for technology, allows me to consistently deliver high-quality results and drive innovation within the teams I work with. I am eager to bring my skills and dedication to your organization and contribute to its continued success.