Rafiu Jolaoso
Aurora,Illinois
Summary
Dedicated professional with robust customer service and administrative skills. Proven success in enhancing customer service protocols and leading team initiatives. Expertise in problem-solving, strategic planning, and effective communication, resulting in increased operational efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Agent - Ramp
Delta Airlines
Chicago, IL
02.2020 - Current
- Guide aircraft to designated gates, ensuring precise marshaling for optimal safety and efficiency.
- Unloaded passenger luggage and air cargo onto carts and dollies for efficient transit.
- Delivered luggage to claim areas, unloading onto conveyor systems for timely passenger retrieval.
- Handle wheelchairs and strollers, ensuring timely delivery to designated locations.
- Provided special handling for luggage and cargo according to established guidelines.
- Operated ground support equipment, including tugs, steps, loaders, and service trucks to ensure operational readiness.
- Transport air cargo to recipients promptly, adhering to delivery protocols.
- Report equipment malfunctions to supervisors for immediate resolution.
Return Specialist, Shipping & Inventory Control Specialist
OpticsPlanet Inc.
Aurora, IL
02.2017 - 02.2020
- Managed and processed vendor returns, ensuring adherence to company policies and minimizing discrepancies.
- Retrieved credit memos from various vendors to maintain financial accuracy.
- Liaised with accountants and vendors to enhance accountability across transactions.
- Collaborated with vendors and procurement team to optimize operations and enhance workflow efficiency.
- Maintained accurate stock records and inventory levels, supporting operational performance and inventory integrity.
- Contributed to warehouse efficiency through systematic inventory management.
- Coordinated with dispatchers, warehouses, and customers regarding outgoing orders.
- Created shipping labels and managed shipping information for timely deliveries.
Quality & Inventory Control Specialist
Party Lite Candles
Batavia, IL
08.2015 - 01.2017
- Maintained accurate stock records and inventory, enhancing operational efficiency.
- Monitored operations, ensuring compliance with production standards and quality requirements.
- Inspected raw materials supplied by vendors for quality assurance.
- Reviewed and managed office files, streamlining documentation processes for improved accessibility.
Education
Associates of Applied Science - Business Administration, Statistics and Economics, Communications, Mathematics and Business Management
Lagos State Polytechnic
Lagos, Nigeria01.2009
Skills
- Logistics management
- Project coordination
- Operational efficiency
- Process improvement
- Reliability and deadline adherence
- Business planning
- Financial administration
- Team leadership
- Proactive mindset
- Persuasive communication
- Interpersonal communication
- Integrity and ethics
- Organizational competence
Timeline
Customer Service Agent - Ramp
Delta Airlines
02.2020 - Current
Return Specialist, Shipping & Inventory Control Specialist
OpticsPlanet Inc.
02.2017 - 02.2020
Quality & Inventory Control Specialist
Party Lite Candles
08.2015 - 01.2017
Associates of Applied Science - Business Administration, Statistics and Economics, Communications, Mathematics and Business Management
Lagos State Polytechnic