Rafiyq Edwards
Ewing
Summary
Experienced supervisor/management professional with over 7 years of proven leadership in warehouse and corporate environments. Anticipates and fulfills customer service needs, prioritizes safety, and applies expertise to meet client requirements. Consistently exceeds expectations and dedicated to providing exceptional service that goes above and beyond.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavior Direct Support Professional
The Arc Mercer
02.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Maintenance Supervisor
Metro One LPSG
06.2022 - 12.2024
- Coordinated responsibilities for an 8-person maintenance staff, maintaining efficient building services.
- Directed the setup of an efficient inventory tracking system for key management across multiple buildings.
- Executed meticulous daily reviews to analyze safety apparatus.
- Supported investigations of theft cases and workplace incident management in coordination with Loss Prevention team.
- Compiled detailed badge access data into an Excel spreadsheet.
- Ensured policies were implemented effectively.
- Communicated irregularities promptly, ensuring loss prevention.
- Collaborated with clients to execute policy changes efficiently.
- Enabled team member development resulting in superior performance standards.
- Managed hiring event activities to create an inviting atmosphere for candidates.
- Printed badges promptly to facilitate smooth access to the building on the first day of training.
Security Account Manager
Securitas
03.2020 - 11.2021
- Ensured top-tier customer experience for visiting vendors and contractors at Amazon.
- Adhered to safety and security procedures.
- Managed incidents and critical situations with composure.
- Executed routine and surprise patrols surrounding the company perimeter.
- Adapted seamlessly to dynamic client site conditions.
- Managed the orientation and education process for recruits.
Campus Security Supervisor
Motivated Security Services
08.2017 - 01.2020
- Carry out regular tours within the TNGA premises.
- Directed educational initiatives focusing on deescalation techniques in high schools.
- Oversaw both security and performance evaluation for students.
Team Leader
YOUTHBUILD
01.2015 - 12.2016
- Deliver exceptional customer service by greeting customers and completing their transactions
- Customer service focused and solution oriented
- Assist coworkers with training
- Support other areas of the site as necessary, such as setup, cleanup, prep work and equipment maintenance
- Responsibilities of direct customer interaction and money handling
Corps Member
Youth Corps Program
03.2014 - 01.2016
- Acquired industry-recognized NCCER construction certification.
- Achieved top-ranking status in the construction unit as an 'OSHA'-certified professional.
- Resolved field-specific obstacles through hands-on learning initiatives within paid construction internships.
Education
High school diploma -
Cristo Rey Newark High School
Newark, NJ01.2014
Skills
- Cash Handling
- Carpentry
- Construction
- Drywall
- Handyman
- Maintenance
- Cleaning
- Organization
- Construction Management
- Remodeling
- Facilities Maintenance
- Fabrication
- Workforce Development
- Supervising Experience
- Security
- Delivery driver experience
- Employee Evaluation
- Loss Prevention
- Performance Management
- Surveillance
Certification
- Columbia University Workforce, 02/01/21 - Present.
- I have participated in a workshop at the Columbia University Center for Technology Management, where I received a certificate of participation upon completion. The curriculum is based on 20 years of research in workforce development and is designed to empower individuals to transition from entry-level positions to sustainable professional success and personal growth.
- SORA Guard Card
- First Aid Certification
Assessments
Work Style: Reliability, Expert, 04/01/20, Tendency to be dependable and come to work.
Additional Information - Notes
Licensed driver with vehicle.
Personal Information
Authorized To Work: US for any employer
Timeline
Behavior Direct Support Professional
The Arc Mercer
02.2024 - Current
Maintenance Supervisor
Metro One LPSG
06.2022 - 12.2024
Security Account Manager
Securitas
03.2020 - 11.2021
Campus Security Supervisor
Motivated Security Services
08.2017 - 01.2020
Team Leader
YOUTHBUILD
01.2015 - 12.2016
Corps Member
Youth Corps Program
03.2014 - 01.2016
High school diploma -
Cristo Rey Newark High School
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