Summary
Overview
Work History
Education
Skills
Timeline
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RAGA RAVIKUMAR

Lake Charles,LA

Summary

Professional with experience in customer service. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Overview

5
5
years of professional experience

Work History

Leads and Data Analyst

Air Dynasty AC and Heating
01.2024 - 03.2025
  • Conducted statistical analysis to ensure data accuracy and consistency across reports.
  • Streamlined data collection processes, improving efficiency in reporting timelines.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls while maintaining quality service standards.

Customer Service Manager

Hurricane Aquatics
03.2022 - 01.2024
  • Led customer service team in resolving complex issues, enhancing overall customer satisfaction.
  • Streamlined complaint resolution process to enhance customer satisfaction.
  • Utilized CRM software to track interactions and improve response accuracy.

Paraprofessional Teacher

CPSB
05.2020 - 03.2022
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Optimized learning plans and quantified student progress through test administration.

Education

Associate Degree - Business Administration

Sowela Technical Community College
Lake Charles, LA
10-2027

Skills

  • Complaint resolution
  • Account management
  • Customer service care
  • Front Desk operations
  • Staff education and training
  • POS systems expert
  • Phone and email etiquette
  • Quality Management
  • Data Entry

Timeline

Leads and Data Analyst

Air Dynasty AC and Heating
01.2024 - 03.2025

Customer Service Manager

Hurricane Aquatics
03.2022 - 01.2024

Paraprofessional Teacher

CPSB
05.2020 - 03.2022

Associate Degree - Business Administration

Sowela Technical Community College

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